Norm Reeves Honda Superstore Cerritos - Service Center

My appointment was at 8am on a Sat. I was greeted immediately, directed to the line I should be in. I was helped soon after. Smooth drop off. I was called and texted when my car was r I was greeted immediately, directed to the line I should be in. I was helped soon after. Smooth drop off. I was called and texted when my car was ready for pick up. Pick up was just as smooth. More

Took too long to get my car fix for the service when I could get it at gardena Honda near my home. could get it at gardena Honda near my home. More

The service was prompt. People were friendly - the premises were clean and attractive. Nice place People were friendly - the premises were clean and attractive. Nice place More

Made an appointment. Got there a little early. Person on the phone said it would be an hour. The service writer said it would be 2 hours when I got there. 2 hours later m Got there a little early. Person on the phone said it would be an hour. The service writer said it would be 2 hours when I got there. 2 hours later my car was next. Meaning the car in front of mine (I saw my car and the one in front) went first. Different guy tells me it’s going to be 45 minutes more when I asked about my car. When I asked what the point of the appointment was, his response was, so that I didn’t wait all day. Told him get my car, and I left. Wasted 2 hours for nothing. TERRIBLE CUSTOMER SERVICE. More

Staff was friendly. Lobby was clean, offering complimentary coffee/tea, plenty of places to sit, work, eat and lounge. Bathroom was also clean and stocked. My car was al Lobby was clean, offering complimentary coffee/tea, plenty of places to sit, work, eat and lounge. Bathroom was also clean and stocked. My car was also ready before time it was promised. Happy with this dealership overall. More

Would have been nice to have a ride for a recall that was not my fault! not my fault! More

The representatives are great and the mechanics do an assome job on the automobiles you gots to be pleased assome job on the automobiles you gots to be pleased More

She’s a A great worker and give you all the information you need, and really. I’m helpful. you need, and really. I’m helpful. More

Joanathan made my experience completely positive. Customer service was on point! I will request him every time I go for service. Customer service was on point! I will request him every time I go for service. More

Honda always takes good care of my car and it’s not a horrible amount of wait time. My last visit I had to return immediately after my service because I still had a problem with my tire, but Honda made i horrible amount of wait time. My last visit I had to return immediately after my service because I still had a problem with my tire, but Honda made it a priority to fix and double check for any mistakes. They took care of any problems I had. Thanks Honda! More