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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,022 Reviews

1,022 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 25, 2024

Easy and fast experience every time I have an appointment! Great customer service. Advisors are always friendly. More

by anaizalexiaah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro, Michael, Trevor
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with our team. Looking forward to serving you again in the future!

Helpful
April 25, 2024

I’ve always take. My vehicle to Norm Reeves. I get honest and trust worthy information regarding my vehicles needs. All the technicians are professional and friendly. More

by aracelypi72221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Trevor Rodriguez
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Apr 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're thrilled that Thanh Sabatier could assist you so well. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Helpful
April 24, 2024

Wish the service advisor would have mentioned some of required service items before the car was ready for pickup. More

by ervin-willims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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Apr 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience caused. We'll ensure our service team communicates all necessary service items clearly in the future. Thank you for bringing this to our attention.

Helpful
April 23, 2024

My car salesman kept every promise he made, and lived up to all the expectations. I set for him! the best car buying I’ve ever had. More

by brandizloveesz216k16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our team exceeded your expectations. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future.

Helpful
April 23, 2024

Excellent customer service from service advisor Julie Canales. Excellent and prompt auto service from mechanics. More

by normaisas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Apr 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Julie and our service team. We're committed to delivering top-notch service every time you visit.

Helpful
April 22, 2024

Really good straight to the point. I like quick work and they did a very fast job More

by Pluto7810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback! We're glad to hear that you appreciated our efficient service. If you need anything else in the future, feel free to reach out.

Helpful
April 22, 2024

They do an excellent job and are very quick about it. They’ve maintained my 2018 Odyssey Elite with 74,000 miles, in great shape. We travel a bit and just before going and have them check everything, f More

by eljefe_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Apr 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you're satisfied with our service and that we could help keep your Odyssey in great shape for your travels. We appreciate your trust in us!

Helpful
April 22, 2024

Always great service, professional, kind staff all-around good service. Very clean waiting room. Thanks More

by gfonsec61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and facilities. Your satisfaction is our priority, and we look forward to serving you again in the future.

Helpful
April 22, 2024

Bryan Salas helped me through the process with my car maintenance. He has great costumer service! More

by Jennyvillalvazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Apr 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! Bryan takes pride in providing excellent customer service. We're thrilled to hear about your positive experience with us.

Helpful
April 21, 2024

I have been with Norm Reeves since 2013, and I have been very satisfied with the service and courtesy that I have received over years. More

by msbjhun22te
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for being a valued part of the Norm Reeves family since 2013! We're delighted to have provided you with top-notch service and courtesy throughout the years. Looking forward to continuing to exceed your expectations in the future.

Helpful
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