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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,390 Reviews
Call Service Center (562) 888-5100

2,390 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 15, 2024

I was very happy that my Van was ready in one hour. Thank you very much!!! More

by henrysedillos Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thann Sabatier
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Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're grateful for your 5-star rating! We appreciate your business and look forward to serving you again.

October 15, 2024

Really helpful people in general. When it comes to the breakdown on what ever the car needs, also appointments More

by iva119cc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so happy to see your 5-star review! Thank you for your trust, and feel free to visit us anytime.

October 15, 2024

Horrible service, no communication and rude management not a satisfied customer won’t come back More

by Anitu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez, Christina Ortega
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Oct 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned by your review and would like to learn more about your recent visit. Please contact us so that we can discuss your experience further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 15, 2024

The service Rep Joseph Vargas was really knowledgeable and helpful to me on 10/12/24. More

by gwenkay51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback for Joseph is much appreciated! We're thrilled you had a great experience and hope to serve you again.

October 14, 2024

I had a great experience with Honda, they were very friendly and efficient would definitely revisit if any other service is needed. More

by chita2328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're glad you enjoyed your visit and hope to see you again for future needs.

October 14, 2024

I have been taking my car to this dealership since I bought it there in 2014. They have answered all my concerns and questions about the need for repairs. The work force is polite and friendly. I want t More

by MHNSN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I cannot remember back to fourteen years. Everyone is polite and nice.
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased to hear about your 5-star experience! Don't hesitate to reach out if you need anything else.

October 13, 2024

Norm Reeves Honda has the worst dealership service departments. Service reps are extremely rude. Plus sales dept has similar issues. Not sure what Norm Reeves is telling the service reps and sales peo More

by sy_murad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devon Fields
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember names, but recognize by face
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are saddened to hear about your experience at our dealership and would like to learn more from you at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 13, 2024

I’ve been multiple times for tire pressure and they did nothing. I went to the one in Buena Park and they fixed it the first time I went. More

by Zay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your experience with our service center and would like to learn more about your experience. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 12, 2024

Miguel is helpful , i appreciate that he helped me and did service, see n you More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to leave your rating! We’re always here if you need us.

October 12, 2024

Dependable, reliable service. Not only for scheduled appointments, but when emergencies arise as well. Very satisfied! More

by jlswinnn22ey312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind feedback! It's great to know we met your expectations. Please don't hesitate to reach out if you need anything.

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