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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,589 Reviews

2,589 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 19, 2024

Anthony Ortiz is the best- he always listens to my concerns and talk me through what they will do to remediate the problem. More

by ptl4everandenver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept- Anthony Ortiz
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted by your feedback and shout-out for Anthony! Feel free to reach out if you ever need assistance.

October 19, 2024

Norm Reeves needs to train all techs to treat repeat customers with discounts wherever possible! More

by lisammotton9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback, Lisa. Please reach out to us at a time that works for you and we can learn more about your recent visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 19, 2024

Ruben was great and helped us with everything we needed. Helped me find what I was looking for and made my experience easy. More

by marlynosuna17
Recommend Dealer
Yes
Employees Worked With
Erube Chirino
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words! Come see us again anytime.

October 19, 2024

No one ever texted or called me that my car was ready for pickup. There was no phone number written for me to call. I waited there for 4 hours. When I asked the guy he said he forgot to send a text. Such a w More

by suryavenugopazfael917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We know that your time is valuable and apologize for the wait. Please get in touch with us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 19, 2024

Fast, reliable, communicative, helpful, and easy! I love taking my car here to get service and even to buy cars here! More

by Destinygast1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad you had a great experience with us! Looking forward to seeing you again.

October 19, 2024

Great service 100% satisfied . George was very great with great attitude. I would go back More

by perezangie67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5 stars! Let us know if you need anything in the future.

October 19, 2024

Excellent service, great people and good work I’m recommend to everyone thank for everything More

by contreras.berna1469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanks many Sanchez
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5 stars! Let us know how we can help you in the future.

October 19, 2024

Great customer service awesome prices and great cars Always recommend to a friend it family More

by gmoses1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the glowing review! We're always here to help.

October 18, 2024

Quick efficient service very informative and polite crew members clean facilities organized very well happy with everything More

by brittneyj_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review! We are happy to hear about your experience with our service team. We hope you choose us again for your future service needs.

October 18, 2024

Terrible service my vehicle had issues with the power steering column and they told me to de part is in back and they told me that my vehicle is safe to drive coming back from Ontario vehicle is steering More

by ericpant0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and lio
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We want to address this situation immediately. Please contact us so we can discuss the details and make things right. We are committed to ensuring that your vehicle is fully repaired and safe for you and your family. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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