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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,301 Reviews

2,301 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 08, 2024

I walked in to get pricing on service for engine mount replacements. I spoke with Robert Gonzalez, he was very helpful and professional. Based on our conversation, I decided to go ahead and get my vehicle More

by hzelaya08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means the world to us! We're here whenever you need us, so don't hesitate to visit or contact us.

September 08, 2024

We have to pay some of the service that we thought it was included with the service we bought More

by nursee.noli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear our service team took great care of your car. If you have any other questions, please reach out to us at your earliest convenience. Thank you!

September 07, 2024

They were okay but we paid for Maintenance in advance and they still haven’t reimbursed us for the charge for differential fluids. I talked to Robert V and he was supposed to take care of it. Also, personn More

by March384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and would like to talk more about your recent visit with us. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

Sep 18, 2024 -

March384 responded

Hello Kevin, I am still waiting for a response. I called yesterday and no return call. I pulled out my contract and I guess I’ll have to make a trip to the dealership to get results. You may call me at 714)232-9034. Jan Wyman

September 07, 2024

staff was very helpful & kind. Javier Peña was very helpful with my car situation. Left very content! More

by Zara123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier pena
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star feedback is much appreciated! We're here for you anytime – feel free to stop by or call us.

September 07, 2024

I am happy with norm Reeves Honda service center. The staff was knowledgeable and friendly. The waiting area was comfortable. More

by coxlofts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled by your 5-star review! It's always our goal to provide excellent service, and we're here if you need anything.

September 07, 2024

The service guy that took care of me was very efficient. But whoever worked on my car left greasy handprints all over my door handle and inside my car, not happy. More

by Jessicamreeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your recent visit to our service center and would like to learn more about it. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 07, 2024

Excellent service every time I go for service friendly good hospitality accommodate me for my disability get’s me in and out due to my disability More

by lmosby56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means so much to us! We're here to assist you whenever you need – feel free to visit or contact us anytime.

September 07, 2024

Good services with the service advisor appreciate the hard work she provided in the service thank you More

by c_17281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing 5-star rating! We're glad we could assist you. Please don't hesitate to reach out or visit us again!

September 07, 2024

I had a great service. My car was done on time and satisfied my needs. More

by thuongtran78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind 5-star review! We look forward to helping you again soon, whether it's for a new car or a service.

September 06, 2024

Honda Norms are the best dealership I have deal with. They never give me a hard ever every time I get my car serviced. The staff are very friendly and professional. The best of all they always give you a More

by bongalfonsio31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Joeph Vargas (service department)
Sep 09, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review is greatly appreciated! We're always here to assist you with anything you need. Visit us anytime!

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