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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,517 Reviews
Call Service Center (800) 306-6472

1,517 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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November 23, 2023

Tried to upcharge me They recommended services that i didnt need, and said that they can't guarantee that i would make it home without their extra services More

by Rascondean
Recommend Dealer
No
Employees Worked With
Tony Lagos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Lagos
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Nov 28, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Hello, we're disappointed that you did not have a positive experience. We hold our employees and ourselves to the highest level of integrity. If you would like to discuss this further, please contact me at 714-861-4200. Thank you. -Paul Conant

November 23, 2023

Excellent customer service, knowledgeable and pleasant to work with Great experience over all. Happy Thanksgiving More

by Carolinadamian35
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivette Rodriguez
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Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to leave your review! We're glad to hear that it was a 5-star visit.

November 22, 2023

I was very happy with the way Benito handled my auto situation. He was very friendly and explained everything to me. More

by Jfishler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your glowing review! We're happy to hear that Benito helped make your visit a 5-star experience.

November 22, 2023

Employees are all considerate and conscientious toward their customers and duties; early in the morning or late in the day More

by Latinastanton
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your review with us! We're glad to hear our team helped make your time with us even better.

November 22, 2023

Excellent Service Department - Courteous, Knowledgeable and Professional - would not go anywhere else to have my vehicle serviced More

by tlagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your review! We're always glad to hear how our service team provides five-star service!

November 22, 2023

It was super busy but Viviana was very courteous. She kept me updated on the status of my services. And, provided detailed results of the inspection. More

by Changamunoz
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viviana Saenz
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Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to leave your review! We're happy to hear that Viviana was such a key part in your 5-star experience.

November 22, 2023

Pretty straight forward They don't oversell and show pictures to recommend any services They work pretty fast More

by Ysabel_Rdhap
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viviana Saenz
Report | Print
Nov 27, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your feedback with us! We're glad to hear that your visit was worthy of five stars.

November 22, 2023

New paperwork system sucks, I now leave the dealership with paperwork saying the things I just had done need redoing. Who ever thought of this should be fired. Hope they don't do this at Cerritos. More

by Swpetrush
Recommend Dealer
No
Employees Worked With
John Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Le
Report | Print
Nov 28, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for the feedback. We are disappointed to hear of the negative experience you had at our location. If you're interested in giving us a little more detail, please reach out to me at 714-861-4200 or our service manager, Catherine at 714/861-4230. Thank you. -Paul Conant

November 20, 2023

Everything was great. Ivette kept great communication and made sure I was always up to date with what was going on during the service. More

by Kimkelly.Mai
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivette Rodriguez
Report | Print
Nov 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that Ivette provided you with excellent communication and service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

November 19, 2023

Excellent service department and I fully trust Benito with my car. He is knowledgeable and always helpful! More

by Goyitaet5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're delighted to hear about your positive experience with Benito in our service department. We're here to provide top-notch service and expertise for your car.

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