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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,671 Reviews
Call Service Center (800) 306-6472

1,671 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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December 19, 2023

The dealership was overall very welcoming and the staff was very friendly and I appreciate all the hard work and assistance I received from Tony . More

by lizbetharcos5
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Lagos
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Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at our dealership. Tony and the entire team appreciate your support and look forward to serving you again in the future.

December 19, 2023

There is a lack of support to the customers from the team. I personally believe the customer satisfaction is most important factor and it requires alot of patience. More

by Nivas1283
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Viviana Saenz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Nivas, thank you for sharing your feedback. We genuinely appreciate your perspective, and we agree that customer satisfaction is of utmost importance to us. We're committed to addressing any concerns and continually improving our service. To discuss your experience further please reach out to me at 714-861-4200. Thank you. -Paul Conant

December 18, 2023

Great Nothing more to say. This constant request for my review was the only annoying part of my experience. More

by Tmorrisse
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivette Rodriguez
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Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your feedback. We appreciate your positive comments and apologize for any inconvenience caused by review requests. Your satisfaction is our priority, and we look forward to serving you again.

December 18, 2023

No comment No comment Everything was good No Compliant Everything was good Everything was good More

by Gbnguyenwa
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viviana Saenz
Report | Print
Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your feedback! We're delighted to hear that everything went smoothly during your experience with us. If you ever have any concerns or suggestions, please feel free to reach out. We appreciate your support!

December 18, 2023

The service advisers have all been great, always looking to try and save me money More

by Vzuser
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Le
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Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your positive experience with our service advisers! We're delighted to hear that they've been helpful in finding ways to save you money. We appreciate your trust in our dealership and look forward to serving you in the future.

December 17, 2023

Easy to make an appointment with Norm Reeves. Even I arrived 30 minutes earlier than my appointment time, all workers were very nice and helpful. Ivette was excellent! I wished I bought my car More

by Yukiecrews
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your positive experience with us! We're delighted to hear that scheduling was convenient, and our team, especially Ivette, provided excellent service. We appreciate your feedback and look forward to assisting you in the future. Safe travels!

December 17, 2023

Clayton. ...The Dude's a G.O.A.T.....best service of all Time!! I will definitely be back there for my next service More

by Bishoplopez
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Einck
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Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to have you as a satisfied customer and look forward to serving you again for your next service.

December 17, 2023

They didn't measure break pad for maintenance? And told me come back next time maintenance and it will b the time to do rear pad.and I felt two wks after.break pads gotta change.otherwise more mon More

by Jennayang819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benito Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Jenna, I appreciate your feedback and apologize for any inconvenience. Our team will certainly review our communication process to ensure better transparency about past services during future visits. If you have further concerns, please reach out to me at 714-861-4200. Thank you. -Paul Conant.

December 17, 2023

I've had an excellent experience with the dealership. They have been excellent. I have had the best experience! I love it! More

by Kvnrgt
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Einck
Report | Print
Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your glowing review! We're thrilled to hear about your excellent experience and appreciate your kind words. Drive on and enjoy your new ride!

December 17, 2023

Viviana was very helpful. She took control of everything I needed and got it done quickly. More

by Fromasterjay
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viviana Saenz
Report | Print
Dec 20, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're delighted to hear that Viviana provided you with a seamless and efficient experience. We appreciate your business and look forward to assisting you in the future.

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