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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,627 Reviews
Call Service Center (800) 306-6472

1,627 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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November 06, 2023

Too long waiting time (3 hrs) for something that could take few minutes to verify within minutes for a tire replacement More

by Pv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Lagos
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Pv, we're sorry to hear that your visit to our service department took longer than anticipated. We understand your frustration and will aim to improve our wait times in the future. We hope you'll give us another chance to provide you with 5-star service in the future.

November 06, 2023

Viviana was courteous, attentive and very kind. She got me in and out quickly and I appreciate the professional manner in which the entire team handled my service. More

by Jcainjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We're pleased to hear about your positive experience with Viviana and our team! Providing courteous and attentive service is what we aim for, and we're glad you were in and out quickly. If you ever have more service needs in the future, don't hesitate to reach out.

November 06, 2023

Everytime I go and Benito helps me with my scheduled maintenance I am always satisfied with the service provided More

by Anthony.Becerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We greatly appreciate your continued trust in Benito and our service team. Your satisfaction with our scheduled maintenance service means a lot to us. If you ever have more automotive needs in the future, please don't hesitate to reach out. Safe travels!

November 05, 2023

Viviana,always service with a smile. I appreciate her honesty and opinion whatever i need she will sugest. Thank You Norm Reeves More

by Stein2Gamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words about Viviana and our dealership! We're delighted to hear that she provides you with service with a smile and valuable recommendations. Your satisfaction is important to us, and we appreciate your positive feedback. We're here to assist you whenever you need us.

November 05, 2023

Great Service and good communication with me. John Le did a great job and I’m very satisfied with the service of my vehicle. More

by Grt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We're pleased to hear that John Le provided you with great service and good communication. Your satisfaction is important to us, and we look forward to serving you again for your vehicle's needs.

November 04, 2023

I’ve been bringing my car for regular service to norm reeves honda since the purchase. Always good service and courteous. More

by Donnayukiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your loyalty and kind words! We're pleased to hear that you've consistently received good service and courteous treatment at Norm Reeves Honda. Your satisfaction is important to us, and we appreciate your continued trust in our dealership for your car's regular service needs.

November 04, 2023

Very satisfied with service time they didn’t sell me something I did not need More

by R.Luciano.Rl62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We're glad to hear that you were very satisfied with our service and that we didn't recommend unnecessary items. Your trust in our dealership is greatly appreciated, and we're here to provide you with quality service whenever you need it. Thank you for your feedback!

November 04, 2023

I had an easy experience! Everything was explained to me before hand about my service. I had a pleasant experience where my AC was fixed due to a warranty extension that cove More

by Daceves12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We're delighted to hear that you had an easy and pleasant experience with us! Providing clear explanations, honoring warranties, and offering convenient services like our shuttle are all part of our commitment to customer satisfaction. We appreciate your positive feedback and look forward to serving you again in the future. Thank you!

November 04, 2023

Very dependable with great customer service. conviently located .and good explanations on service. Trust them with my car. More

by Teresflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate your trust in our dealership! We're glad to hear that you find us dependable, conveniently located, and that you receive great customer service with clear explanations on service. Your confidence in us is valued, and we're here to ensure your car is well taken care of. Thank you for your positive feedback.

November 04, 2023

I loved how they kept in communication with me, by keeping me updated via text and telephone. They even were honest with me in regard to a service that I didn’t need. More

by Ppacheco1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

I loved how they kept in communication with me, by keeping me updated via text and telephone. They even were honest with me in regard to a service that I didn’t need.

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