Norm Reeves Honda Superstore - Huntington - Service Center

After this last experience I will never bring my car and spend my money at this establishment. I went in to get my oil change service and they did an express multi point inspection and claimed to find i nee spend my money at this establishment. I went in to get my oil change service and they did an express multi point inspection and claimed to find i needed two things fixed. I decline to fix them then but decided to get them done when I came back a week later to get my windows fixed as two of them would mot roll down. Mind you when I left after my oil change all my windows miraculously worked- but i still came back a week later. They did a diagnosis on my windows and decided i needed a new window switch. They did another multi point inspection and found i now also needed a new belt and something in engine was torn. I talked with my service lady Vivianna about how it didnt make sense that these new items were not found on my previous inspection a week earlier. She stated it was because they did an express multi point inspection. I voiced my displeasure at this but still decided that a week later when my window switch would be in I would get all three things fixed. I came back and they fixed all three things. Then a few days later my window stopped working again so I came in and they gave me a free diagnosis since it would be under warranty but this time they determined it might be either a window motor or regulator. They were unable to tell as they could fix one (the motor) and if that didn’t work then they would have to fix the regulator. They first said it was the switch and fixed that. All this money spent on things for it to not be fixed. Not only that but each time my expected finish time was not met and I had to reach out to find out what was going on with my car- that is bad customer service. Mind you I had made appointments for each of the three consecutive visits I made! When they told me they would have to fix the motor and if that didnt work then the regulator after telling me after the diagnosis test it was a window switch and having me fork out all that money I decided at that moment I wanted nothing to do with this shop and am taking my business forever elsewhere. Poor customer service and you don’t get to fix something and then all of a sudden it stops working a few days later (less than 40 miles later) and now its a new problem. I am not okay with that. I spent thousands of dollars for nothing. Such a money grab and I am no longer going to put up with it. If I could give zero stars I would. All my honda friends are being steered clear of here going forward. More

very caring and helpful. He does his best to get the car ready quickly. I was not bored during my time there. He does his best to get the car ready quickly. I was not bored during my time there. More

Awesome services n customer support. . have no complaints n will always bring my car in to u for services . have no complaints n will always bring my car in to u for services More

Great place where I take both my cars to now. Friendly staff. They make sure you know the work that is being done before doing it. Shuttle service is also fantastic if you live close. Friendly staff. They make sure you know the work that is being done before doing it. Shuttle service is also fantastic if you live close. More

Service done in a professional and efficient way. Clayton was most helpful and knew his business very well. I hope to continue having him as my service representative. Job was done correctly and in a Clayton was most helpful and knew his business very well. I hope to continue having him as my service representative. Job was done correctly and in a timely fashion. A complementary car wash would be appreciated. More

Great Job, I am so glad to have your service and will keep your service in mind keep your service in mind More

Very thorough on explaining things and took care of my car quick and efficiently very well car quick and efficiently very well More

Tony is great at his job. He’s always happy to explain the service that I need in a way I understand. I feel he’s got my best interest at heart. He’s always happy to explain the service that I need in a way I understand. I feel he’s got my best interest at heart. More

The service and the people are always great to deal with and I go 40 miles out of the way to go to this location. No regrets and I go 40 miles out of the way to go to this location. No regrets More

Tony Lagos was awesome! I would definitely come back to Norm Reeves Honda Huntington Beach and use Tony as my service advisor again! I would definitely come back to Norm Reeves Honda Huntington Beach and use Tony as my service advisor again! More