Norm Reeves Honda Superstore Irvine

Irvine Honda (Norm Reeves) FRAUD- DECEPTION-MANIPULATION PLEASE STAY AWAY FROM THIS PLACE. IT'S NOT THE FRIENDLY PLACE YOU SEE ON THE OUTSIDE!! THEY WILL BURN YOU AND DESTROY YOUR DECEPTION-MANIPULATION PLEASE STAY AWAY FROM THIS PLACE. IT'S NOT THE FRIENDLY PLACE YOU SEE ON THE OUTSIDE!! THEY WILL BURN YOU AND DESTROY YOUR CREDIT!!!! Raffy Navas, Gustavo Hernandez, Patrick Lucas, **JAMES PONCE**, David Holmerud, and Malinda Zamora. Stay away from this dealer and the people listed directly above as they are out to deceive you and rip you off. This place is nothing short of a scam and hard sell. No calls back from management after they lied about a car that wasn't available.... just to run our credit.... to then try to sell us on another used car that wasn't even close to the quality of the car that they baited us in with. This dealer should be investigated for fraud and Manipulation at least NO THANK YOU Malinda Z (Dealer Principal) and David Holmerud.... you and your employees are sharks and the Company should be investigated for violating consumer protection bureau Laws and other human rights. Companies like this is what destroys our great nation, and the trust that we have for businesses.... especially the auto industry. BBB Is a D- More

Friendly, open, professional - these are just some of the qualities I experienced when transacting business several times with Ray and the Norm Reeves Honda Irvine management team. In a time where sales pers qualities I experienced when transacting business several times with Ray and the Norm Reeves Honda Irvine management team. In a time where sales personnel are hard pressed to make sales before actually delivering a positive customer service experience, this simply isn't the case at this dealership. In addition, they were the only dealership versed in properly structuring a "one pay lease", without any hassle. The stark contrast in this dealership and Ray's ability to deliver beyond expectation, makes me wonder why any other dealers are in business. Customer for life, Wes More

Best experience buying a car. I went in and right away was taken care of. Edgar knew exactly what I went in for and had everything ready. was taken care of. Edgar knew exactly what I went in for and had everything ready. More

Kasem was incredibly helpful and made the car leasing experience worthwhile. I will be leasing my cars from Honda here on out. Thanks for making it easy! experience worthwhile. I will be leasing my cars from Honda here on out. Thanks for making it easy! More

Great experience purchasing a 2020 Honda Fit EX. Salesman Ray Rasouly was excellent. He took the extra effort to make sure I got to test drive the vehicle I wanted. Highly recommend Ray, very friendly and pr Ray Rasouly was excellent. He took the extra effort to make sure I got to test drive the vehicle I wanted. Highly recommend Ray, very friendly and professional More

Leased a crv from Leo at Norm Reeves, I plan to reach out to Leo for my next honda. Great service and I highly recommend! to Leo for my next honda. Great service and I highly recommend! More

Kasem and his manager Patrick made this car buying process the best it could be. I am so happy with my purchase and very satisfied with my overall experience here. I went to other dealers when shoppin process the best it could be. I am so happy with my purchase and very satisfied with my overall experience here. I went to other dealers when shopping around, but this dealership overall had the best customer service and the least stressful buying experience. More

The service was very quick and straightforward. The salesman Al Salah was excellent. Very helpful in sorting through the buying process. The covid-19 guidelines were followed to feel very secure in the salesman Al Salah was excellent. Very helpful in sorting through the buying process. The covid-19 guidelines were followed to feel very secure in the buying the car More

I had recently purchased a car from their lot. Vin # 19XFC2F57HE212185 , 2017 Honda Civic. I was headed to Mazda showroom when I came across NormReeves Honda, given the name NormReeves is quite popular 19XFC2F57HE212185 , 2017 Honda Civic. I was headed to Mazda showroom when I came across NormReeves Honda, given the name NormReeves is quite popular I thought I'd come in to see if there's anything I like. I did not find the car that I was looking for on the internet, but I did find another that I liked. The Sales person, Ray, had shown me the car and I had mentioned that I was interested. He refused to move from the price and said he couldn't move a dollar. I told him I would sleep over it and come back the next day. I had decided that this was the car I was going to buy, so the next morning I took an Uber and went to the showroom arriving around 9:30AM. 30 minutes later I was helped by Ray and I had informed him that I would take the car at the set price but would opt out of the warranty. He said ok, made me fill out a couple of documents and sent me to the finance department to complete the transaction. This is where I met Eugene Huan who again tried convincing me for an Hour to take the warranty, which I declined again. He proceeded to waste another 2 Hours of mine convincing me to take the warranty and when I declined again he lied and said that my Interest rates would go up by 2 percent making my monthly payments higher if I declined the OPTIONAL warranty. Earlier he had said that the financing was all between me and the bank. Selling the warranty is one thing, but unethically wasting 5 hours of my time and then threatening and lying to me to sell me the warranty one way or the other is not acceptable. ALL in ALL THEY HAD LIED TO ME , HARASSED THE LIVING xxxx OUT OF ME BECAUSE I WAS ALONE JUST TO SELL ME THE WARRANTY EVEN THOUGH I'D BEEN YELLING NO. UNDER CALIFORNIA CIVIL CODE THE BUYER HAS 30 DAYS TO RETURN THE WARRANTY BECAUSE OF THESE SCAM ACTS THAT TAKE PLACE. I AM STILL WAITING ON THEM TO REPLY. I ONLY WANT TO SPEAK TO THE GENERAL MANAGER ALL THE EMPLOYEES SEEM TO BE ON THE SAME SCAMMER BOAT More

Kasem was amazing! I was at the dealer to purchase a civic and Kasem was friendly, knowledgeable, and courteous. He was able to quickly help us select the right car. Thank you! civic and Kasem was friendly, knowledgeable, and courteous. He was able to quickly help us select the right car. Thank you! More