Norm Reeves Honda Superstore North Richland Hills

Had to return to this dealership after a warranty repair because my bumper was not installed properly after the warranty replacement of my AC. The bumper had no retaining clips where the tires are and the t because my bumper was not installed properly after the warranty replacement of my AC. The bumper had no retaining clips where the tires are and the top plastic cover for the radiator also had most of its retaining clips broken and just inserted back in place. Just terrible quality of work and I highly doubt now the quality of repair done on my warranty AC replacement. These are what I could see on my own, I can only imagine what else is messed up that I cannot see. Would not recommend this location. More

This was my first time taking my car to the dealership and it was a pleasant experience. I made an appointment, so everything ran rather smoothly. Dennis Williams was my service advisor and was quite help and it was a pleasant experience. I made an appointment, so everything ran rather smoothly. Dennis Williams was my service advisor and was quite helpful. He answered all my questions and explained to me what to expect during my future visits. This will be the place where I will take my car going forward. I was very pleased. More

The customer service was exceptional, and it was the quickest service I’ve ever received. The employees were very nice and helpful quickest service I’ve ever received. The employees were very nice and helpful More

This is wonderful dealership with a great deal and a variety of inventory. The people are very professional and honest. I worked with Mr. Ali who went above and beyond to get me the vehicle i wanted wor variety of inventory. The people are very professional and honest. I worked with Mr. Ali who went above and beyond to get me the vehicle i wanted working after hours with Mr. Francis. Thanks. I highly recommend this dealership. More

Original salesmen was nice and professional. Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’ Finance totally misrepresented extended warranty. Service does not honor warranty and NEVER returns a phone call. Everytime I bring my vehicle in it’s like pulling teeth to get work done. They tear up something on my car this last time a windshield and they refuse to fix. Elizabeth won’t return promised phone call and actually tried to blame the damage on me. Said they fixed my wheel still scratched. I paid over $1100 for recommended maintenance. Extended warranty was definitely a bate and switch. Honda should look into this dealership’s behavior, I have never had trouble like this in all the years I have been purchasing cars. Should have probably stuck with Toyota, they actually care about their customers. More

Mr. Sanchez was courteous and kept us occupied while we were waiting for the financing department ot finish up with another customer. Overal, a great experience. were waiting for the financing department ot finish up with another customer. Overal, a great experience. More

The service department is friendly and efficient. I feel safe knowing they have taken care of my car since purchasing it 6 years ago. I feel safe knowing they have taken care of my car since purchasing it 6 years ago. More

Ann Stone kept us informed and helped us through the purchase making it a great expierence. We felt important glad to be part of their family purchase making it a great expierence. We felt important glad to be part of their family More

Had a great experience on a recall for my Honda Pilot, quick and easy service quick and easy service More

Outstanding service like always. Always satisfied when I come in to have service on my vehicle. Great customer service by Erik. Thank you! Always satisfied when I come in to have service on my vehicle. Great customer service by Erik. Thank you! More