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Norm Reeves Honda Superstore North Richland Hills - Service Center
North Richland Hills, TX
2,969 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,969 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center
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June 19, 2025
Absolutely the worst customer service I’ve ever experienced the absolutely worst experience I’ve ever experienced in all my time dealing with a dealership experienced the absolutely worst experience I’ve ever experienced in all my time dealing with a dealership More
by Rockyredbaron
Verified CustomerEmployees Worked With
Service manager
June 19, 2025
Michael Wright kept me up to date on the progress pf my car and explained the recommended maintenace car and explained the recommended maintenace More
by Randyself
June 19, 2025
Easy to get things scheduled and good service. Was able to get out in time for my next appt Was able to get out in time for my next appt More
by christal.roeum
Employees Worked With
June 19, 2025
Tristian got my car in and out quickly. He listened to my concerns, and also was prepared with prices, as well as description of services needed in the future. His courtesy and thoroughness He listened to my concerns, and also was prepared with prices, as well as description of services needed in the future. His courtesy and thoroughness are greatly appreciated. More
by DNewman
June 18, 2025
Eric did not communicate with me. He stated my car would be ready on Saturday however I never heard from him on ANY updates about my car. I messaged asking for an update on my vehicle He stated my car would be ready on Saturday however I never heard from him on ANY updates about my car. I messaged asking for an update on my vehicle and he didn't respond. I then called and spoke with Angel saying they would get my car ready to be picked up first thing on Wednesday. Eric then messaged me after me not hearing from him since Saturday & said my car would be ready at 5pm. This was extremely frustrating as I understand things happen especially with needing parts, however I use my vehicle for work. Had I known I needed to make accommodations for my job, I would have. I had to call in and face repercussions because of the lack of communication on Hondas end. More
by jng1211
Employees Worked With
Eric Diaz
June 17, 2025
I took my '17 CRV, 71k miles, always dealer maintained for an oil change and you tried to sell me over $3,700.00 in additional services, most marked as Requires Immediate Attention because the car is 8 ye for an oil change and you tried to sell me over $3,700.00 in additional services, most marked as Requires Immediate Attention because the car is 8 years old. I understand that the service department makes most of the profit for a dealer but this is the most ridiculous I've ever seen. This is the reason dealers have such a bad reputation for fleecing their customers. This is the worst you have ever tried to upsell me and I've never had any of the other local Honda dealers try this hard. I'll likely go elsewhere from now on. More
by rickdllucero
Employees Worked With
Edgar Molina/Eric Martinez
June 17, 2025
They are always amazing when seen. But it always takes multiple calls or voicemails to get in. But it always takes multiple calls or voicemails to get in. More
by nytashawadeportis
Employees Worked With
June 17, 2025
Very friendly service center, prompt and honest with wait times and did not try to oversell unnecessary repairs times and did not try to oversell unnecessary repairs More
by jennylynn616
Employees Worked With
June 17, 2025
Never had a problem. Michael Wright has been my service representative during my past few visits. He’s the best. Michael Wright has been my service representative during my past few visits. He’s the best. More
by Darrell.Baty
Employees Worked With
