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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,922 Reviews
Call Service Center (817) 345-6175

2,924 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 31, 2025

Alex was a pleasure to work with; he was knowledgeable, professionable and kind. Everything I asked for was fixed except my headlights that needed new bulbs. More

by clairemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Tavira
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May 31, 2025

Lack of customer service and customer support with issues. The service department seems to run with no urgency More

by enamorado.rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025

Nicholas was very courteous, thorough, and kept me updated about my car's status. I had a great experience there. More

by mikeharris1972
Recommend Dealer
Yes
Employees Worked With
Nicholas
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May 30, 2025 -

mikeharris1972 responded

Nicholas was very courteous, thorough, and kept me updated about my car's status. I appreciated that. I had a great experience there.

May 29, 2025

Quick service got everything done and in a reasonable amount of time. The service desk person communicated well. More

by santoshdobacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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May 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Lighting-fast service is our specialty! Thanks for letting us know how everything went. If you have any questions or need further assistance, please reach out.

May 29, 2025

Quick and easy, pleased with the results Happy that I was kept informed during the process More

by jeffreyschmall
Recommend Dealer
Yes
Employees Worked With
Nicholas
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May 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Jeffrey! We're glad that your recent service left you feeling totally satisfied. That's always our goal! We hope to deliver another 5-star service visit in the future.

May 29, 2025

Easy to make appointment - hit me on and out in timely manner. Waiting area was clean and welcoming More

by atkinsonb74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We always want to accommodate your schedule when you stop by, so it's nice to hear everything was quick and efficient. Thanks for the review! Do you know anyone else looking for speedy maintenance stops? Please tell them about us!

May 29, 2025

Great job to get the Honda recall done on a Saturday so I didn't have to take off work for 5 hours Thanks Zackary Frausto More

by charles.finney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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May 29, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

You're welcome, Charles! Our goal is always to help customers while accommodating their schedules, and we're glad Zackary could help you get back on the road with confidence. Thanks for sharing the love; come back anytime for more five-star service.

May 28, 2025

This dealership is amazing! Nick was incredibly friendly and made sure everything went quickly and smoothly for us. I appreciate him for his hard work! More

by Triana Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
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May 29, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Triana! When it comes to customer satisfaction, we always aim high, and we're glad we succeeded. We'll pass these kind words along to Nick.

May 27, 2025

Professional, efficient, respectful, and kind. Great service. One of the best I’ve encountered in years. More

by csueturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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May 28, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like the recipe for a great dealership experience! Thank you so much for sharing this with us, and we hope to deliver another 5-star experience next time.

May 26, 2025

As soon as I showed up for my service appointment. Angel took care of the need right away. Appreciate the service! More

by Shae Frazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Angel is truly deserving of the name! We're so glad that everything went well, Shae. Thank you for the review and please check us out again in the future.

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