Norm Reeves Honda Superstore North Richland Hills - Service Center

Absolutely the worst customer service I’ve ever experienced the absolutely worst experience I’ve ever experienced in all my time dealing with a dealership experienced the absolutely worst experience I’ve ever experienced in all my time dealing with a dealership More

Eric did not communicate with me. He stated my car would be ready on Saturday however I never heard from him on ANY updates about my car. I messaged asking for an update on my vehicle He stated my car would be ready on Saturday however I never heard from him on ANY updates about my car. I messaged asking for an update on my vehicle and he didn't respond. I then called and spoke with Angel saying they would get my car ready to be picked up first thing on Wednesday. Eric then messaged me after me not hearing from him since Saturday & said my car would be ready at 5pm. This was extremely frustrating as I understand things happen especially with needing parts, however I use my vehicle for work. Had I known I needed to make accommodations for my job, I would have. I had to call in and face repercussions because of the lack of communication on Hondas end. More

I took my '17 CRV, 71k miles, always dealer maintained for an oil change and you tried to sell me over $3,700.00 in additional services, most marked as Requires Immediate Attention because the car is 8 ye for an oil change and you tried to sell me over $3,700.00 in additional services, most marked as Requires Immediate Attention because the car is 8 years old. I understand that the service department makes most of the profit for a dealer but this is the most ridiculous I've ever seen. This is the reason dealers have such a bad reputation for fleecing their customers. This is the worst you have ever tried to upsell me and I've never had any of the other local Honda dealers try this hard. I'll likely go elsewhere from now on. More

They are always amazing when seen. But it always takes multiple calls or voicemails to get in. But it always takes multiple calls or voicemails to get in. More

They are extremely attentive to my vehicle and completed the service in a timely manner. the service in a timely manner. More

Never had a problem. Michael Wright has been my service representative during my past few visits. He’s the best. Michael Wright has been my service representative during my past few visits. He’s the best. More

Exelent service thanks , im happy with the service in this dealer . I have came here 13 years ago this dealer . I have came here 13 years ago More

Very friendly service center, prompt and honest with wait times and did not try to oversell unnecessary repairs times and did not try to oversell unnecessary repairs More

Tristan was thorough in explaining why the alignment took so long. It was done right and that’s important and why I have my Honda serviced at the dealer. so long. It was done right and that’s important and why I have my Honda serviced at the dealer. More

Tommy L. and Angel F. provided exceptional service! They clearly explained all the necessary repairs for my vehicle, offering transparent pricing and flexible and Angel F. provided exceptional service! They clearly explained all the necessary repairs for my vehicle, offering transparent pricing and flexible plans. Their professionalism and attention to detail were outstanding. They truly went above and beyond, and I highly recommend them—both deserve recognition for their excellent work More