Norm Reeves Honda Superstore North Richland Hills - Service Center

As far as we can tell, the service was completed in good shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remai shape. Two suggestions to help you: [1] double check the brake fluid replacement records for the VIN # since it was recently completed. [2] The remaining red-colored, 100k-mile items for 'immediate attention ' are still 25k miles away, not truly immediate, of course. A novice customer would likely be alarmed at the $4k+ service list presented – better, perhaps, to yellow code them or simply show them as 'recommended/upcoming'. It's an opportunity to avoid the hard sell and take a softer or partnership style approach while differentiating your service department from the mass out there. Then, over deliver to increase trust and loyalty. Thank you for helping us maintain our vehicle. More

No complaints The advice was specifically about the work About the recall for which I scheduled the appointment About the recall for which I scheduled the appointment More

My car light came back on, there's a grease stain on my leather. My car was filthy too. leather. My car was filthy too. More

We were told we needed a low pressure fuel pump. About $1200. We were told it would be ready by late Friday. We did not receive a call so I called at 5pm and was told we would also need a high press About $1200. We were told it would be ready by late Friday. We did not receive a call so I called at 5pm and was told we would also need a high pressure fuel pump. About $1800 more dollars. We were told it wouldn't be ready for a couple of more days. We have had similar issues with the AC. We were told what world fix the problem only to have the same issue a few days later and were charged additional money. The splash guard needed to be replaced, we were told it was replaced and it fell off, took it back and was told it was fixed only to have it fail again. Was told they just tried to put new bolts on instead of new parts. Needless to say, I think the service department needs new equipment or new operators to get the job done right the first time. More

Was told I need a low pressure fuel pump $1200. Was told i should get the car back by Friday. I had to call the service department at 5pm to get an update only to be told it also need a high pressu Was told i should get the car back by Friday. I had to call the service department at 5pm to get an update only to be told it also need a high pressure fuel pump $1800. No communication. My previous experience is similar. AC issue was told the issue was fixed, a few days later it started doing the same thing they said they repaired so I had to pay additional money to get it fixed. Needed the splash guard under the engine replaced, your people just put in bolts with washers only to have it fail. Again we had to bring it in 2 additional times and I requested to see the repair and was told they didn't replace it initially. Wow! You service team needs up to date diagnostic equipment and better trained technicians if this is how it works. Better communication from Amanda would be good along with Tony Lit. More

Very good service and friendly staff. Knowledgeable too. Zackary was very helpful and attentive to detail, I really appreciated his help. Also, I am liking the change in ownership. Things Knowledgeable too. Zackary was very helpful and attentive to detail, I really appreciated his help. Also, I am liking the change in ownership. Things have been more efficient, in my experience. More

I brought my Honda Passport in for regular maintenance and was greeted by Dennis Williams who handled the repairs. I was able to wait on my Honda at the dealership and had a breakfast sandwich during my w and was greeted by Dennis Williams who handled the repairs. I was able to wait on my Honda at the dealership and had a breakfast sandwich during my wait. When the repairs were completed I was quickly sent on my way. More

Great customer service with Amanda Engaging customer service and comfortable place to wait for repairs to be done service and comfortable place to wait for repairs to be done More

My service person was very professional, polite common explain to me the issues with my car to my satisfaction. Kept me updated and the status as it was being worked on. I received prompt service, I my ca explain to me the issues with my car to my satisfaction. Kept me updated and the status as it was being worked on. I received prompt service, I my car is ready sooner than I expected More

Great I love the dealership. Expected to do more than one survey saying that is annoying Expected to do more than one survey saying that is annoying More