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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,969 Reviews
Call Service Center (817) 345-6175

2,969 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 01, 2024

Great customer servise. Did not wait longer than expected and prices and details of what needed to be done were provided. Also pricing and a overall sheet what hiven. More

by Fany81Sony18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review means so much to us! We’re here whenever you need us and can’t wait to assist you again.

August 31, 2024

The customer service representative helped me having a huge discounts. Theyr good at what they do. More

by Manchester United
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re delighted to receive your 5-star rating! Please feel free to reach out or visit us again anytime.

August 31, 2024

Zach is the best service advisor that I’ve worked with. He goes above and beyond to take care of the customer. Definitely above 10 out of. 10 rating More

by S.Bee
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5-star review and shout-out for Zach! We’re so glad you had a positive experience, and we’re always here to help with anything you need.

August 31, 2024

Th service is always great here, I’ve been bringing my vehicle here for over 10 years. More

by Cohenmike82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the amazing review! We're glad you had a great experience and look forward to welcoming you back.

August 31, 2024

Repair done, under warranty terrible communication from advisor. Complained finally was responded to. Just need to communicate better. More

by Irishfankyle1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Communication is a priority to us and we are continually working to ensure we're communicating clearly. Thanks for the feedback here!

August 31, 2024

Dealership attempted to oversell me on services that I didn't need. Great pricing on parts though. More

by Brickcuttah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Glad to hear you found our price on parts to be great! When we make service recommendations, we're going off recommended mileage and usage to help prevent additional visits in the future. We understand if you would rather wait. Thanks for the review!

August 31, 2024

Service was fast and I like the frequency updates on the car. Although it’s farther than another dealership the service is better. I also like having the same service representative. I also like having pic More

by Ewisenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your positive feedback means the world to us! We’re here for you anytime, and we can’t wait to assist you again.

August 31, 2024

As always with Norm Reeves, I feel that I receive the best service for my Honda. I always feel protected and extremely satisfied. Thank you Norm Reeves! More

by Rnicklas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fitts
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review is greatly appreciated! We hope to see you again soon, and don’t hesitate to contact us anytime.

August 31, 2024

Norm Reeves Always provides great service. Tommy Lit was a helpful service advisor. Will be back. More

by Cyepiz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the wonderful review for Tommy and the team! We’re thrilled to have met your expectations and look forward to your next visit.

August 31, 2024

We’ve been there several times. Zach was amazing!!!! I really really recommend this place for purchasing and service. More

by KUDOSTOKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Sep 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate your 5-star rating and shout-out to Zach! It’s always a pleasure serving you, and we’re here whenever you need us.

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