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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,027 Reviews

3,027 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 24, 2025

Friendly, understanding, and thoughtful Consistent experience which is why we request Amanda specifically when we have service needs More

by brobertson2
Recommend Dealer
Yes
Employees Worked With
Amanda
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued trust in Amanda and are proud to deliver the friendly, understanding service you expect. Feel free to use our online scheduling tool next time to reserve your spot at your convenience. We look forward to providing another consistent experience!

May 23, 2025

Great service from Cody. Greeted promptly. Kept me informed of status. Covered additional recommendation thoroughly. More

by Steve K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey Steve, Cody’s grinning ear-to-ear at your kind words! Prompt hellos, clear updates, and thorough recommendations are what we live for. Next time you’re in need, let us keep that stellar service rolling!

May 23, 2025

Service was good, uber that took me home was not the best. Vehicle was dirty . Uber pick up to get my car, had picking up a some street corner, not at my house. Called my service rep, and no one could f More

by maddessert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Moya
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad you found our service solid and apologize for the transportation hiccups. Your valuable feedback helps us continually strive to improve. Thank you for recognizing our checkout rep’s kindness—your comfort matters to us.

May 22, 2025

Excellent Quick and effective service, polite and patient They offer free ride save my time More

by Sw0211
Recommend Dealer
Yes
Employees Worked With
Bryan
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow, you practically teleported through service! We’re thrilled our speedy, polite team and complimentary ride made your visit a time-saver. Can’t wait to zoom you back in for your next check-up!

May 22, 2025

I'm kind of disappointed, I am a repeat customer, but didn't feel the love or appreciation in the deal. Maybe I need to shift my loyalty to somewhere else next time. I was cornered because the wife rea More

by ajdalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear you didn’t feel the appreciation you deserve as a loyal customer. We value your continued trust and would like the chance to speak to you about this. Please contact Macon Huntsinger at Macon.huntsinger@normreeves.com.

May 22, 2025

Outstanding service. The reason I bought another CRV. All the people that work there are always great help. More

by aclaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congrats on another awesome CR-V! Have you had a chance to try the Bluetooth® streaming audio yet? Our crew loves keeping Honda fans happy, and knowing you trust us makes our day.

May 22, 2025

Drove right into the service area, was greeted promptly by the advisor, car was sent back to the service area and service completed promptly More

by staples_steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Steve, it's great to hear from you! From that warm welcome at the door to lightning-fast work under the hood, we’ve got your six. Swing by anytime.

May 22, 2025

Theyhave always had great service. Alex suggested work that would be good to do, but was very accepting of the fact that I didn't have the financial resources to do it that day. More

by tmbow
Recommend Dealer
Yes
Employees Worked With
Gentleman's first name was Alex.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, it’s great to know Alex hit the sweet spot between helpful advice and budget-friendly options. We believe service should fit your schedule and your wallet. Anytime you’re ready to take the next step, we’ve got you covered.

May 22, 2025

Angel Flores was very personable and courteous. Was on top of keeping me informed with what was happening to my car. It is the reason why I will keep coming back. More

by San40Nurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Angel's thrilled you felt so informed and cared for! Keeping you in the loop is our specialty, and knowing it brings you back warms our hearts. We’ll be here whenever your car needs that personal touch!

May 22, 2025

Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ataga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L, Myranda S
May 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for shouting out our team! We're pleased that Angel, Elizabeth, and Myranda played tag team and delivered an all-star customer service experience. If you need anything else from us, please don't hesitate to ask. We'll always be here for you!

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