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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,994 Reviews

2,994 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 14, 2024

Fine overall. Just felt a little odd when Scott gave me a call to endorse his buddy that's running for constable. I don't particularly care about politics, but it More

by Matthew.J.Penland
Recommend Dealer
Yes
Employees Worked With
Scott something. Service lead.
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback, we apologize if the call made you uncomfortable. We value professionalism and will ensure it's upheld in all interactions.

February 14, 2024

Angel Flores communicated my service repairs in a way that I could understand which is important because I am not mechanically inclined. Thank you. More

by DarrylJ
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We strive to ensure clear communication for all our customers. If you have any further questions or concerns, please don't hesitate to reach out.

February 14, 2024

Professional and efficient My experience with Norm Reeves on the day of my appointment was professional and efficient. More

by Mpharvey3
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our service professional and efficient. If you have any further feedback or questions, feel free to reach out.

February 14, 2024

Michael Wright was professional abd courteous and did a superb job handling my Honda CrV More

by WWP888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Michael! We're thrilled to hear he provided superb service. If there's anything else we can assist you with, please don't hesitate to reach out.

February 14, 2024

It was little wait time then I anticipated. I took more than hour and half with my appointment for both cars. Thought it could complete my oil change within hour for both cars. More

by Tusharms2311
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the longer wait than expected during your appointment. Your time is valuable to us, and we'll work on improving our efficiency to ensure a smoother experience in the future. Thank you for your feedback.

February 13, 2024

The dealership looks very nice on the inside and outside. Everyone was very friendly and all the representatives made sure I was already helped. Great service! More

by Fortheads666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dvorak
Feb 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us. We strive to provide exceptional service to all our customers, and we look forward to welcoming you back in the future.

February 13, 2024

Very good people work here I go always this place and they are very helpful More

by Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that our team has consistently provided you with excellent service. We look forward to welcoming you back on your next visit!

February 13, 2024

Great experience with kind and friendly staff helping me in all ways possible. I definitely will come back to this store. More

by pinedin17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with exceptional service. Looking forward to welcoming you back to our dealership in the future!

Feb 20, 2024 -

pinedin17 responded

Thanks!

February 13, 2024

Everything went smooth Get a new survey. I'm trying to be helpful and this making it more trouble than it's worth. More

by Janetnewman
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
Feb 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback, and we apologize for any inconvenience. We'll work on streamlining our survey process to ensure a smoother experience in the future.

February 13, 2024

Great experience. Communication was great. In and out in less than an hour. Car wash and all. More

by Avilar1992
Recommend Dealer
Yes
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our communication and efficiency met your expectations. We appreciate your business and look forward to serving you again in the future.

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