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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,995 Reviews
Call Service Center (817) 345-6175

2,995 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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January 26, 2024

They were able to get me in and out quickly as they understood I needed to be somewhere else in a short time. They were professional, courteous, informative and extremely helpful. More

by Steven
Recommend Dealer
Yes
Employees Worked With
Service department. Tristan
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team could meet your needs efficiently and provide a professional and helpful service. We appreciate your kind words and look forward to serving you again in the future.

January 26, 2024

Easy to drop off and pick up. I received a call when it was ready. More

by DL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience! We're delighted to hear that our drop-off and pick-up process met your expectations. We appreciate your business and look forward to serving you again in the future.

January 26, 2024

Good. The work has not been completed yet. Still waiting for parts to come in. More

by Lawnwrangler13
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback. We appreciate your patience as we await the arrival of the necessary parts. Our team is committed to completing the work promptly and ensuring your satisfaction.

January 26, 2024

Always a good experience at this dealership serve. Up to date info and an courtesy uber ride if you need it. More

by Georgeeverett009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Providing up-to-date information and a courtesy Uber ride are just a few ways we strive to make your visit seamless. We appreciate your business!

January 26, 2024

Good. It was fine. Dennis was great and excellent. I like how you texted me updates. But I feel like a number not a customer. This is like the 5th survey I More

by Bethanyasmall
Recommend Dealer
Yes
Employees Worked With
Dennis
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback about Dennis and our communication updates. We appreciate your input, and we apologize if you've felt like a number. Your experience matters, and we'll strive to make your next visit even more personalized.

January 26, 2024

He was very relational and easy to converse with. It made the experience smooth and friendly. More

by Mtwhitaker
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
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Jan 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team member made your car-buying journey smooth and friendly. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

January 26, 2024

My daughter asked the lady on the window to update her car system, she told her to connect it to the dealer wifi instead of asking the associate to help her. More

by ashrafmegalli
Recommend Dealer
No
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Jan 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We sincerely apologize for any inconvenience your daughter experienced. We'll address this issue with our staff to ensure better communication in the future. If there's anything else we can do, please don't hesitate to reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

January 25, 2024

One of the best dealerships I've been too! Very knowledgeable service advisor , and very kind ! Will continue to come back for service on both of my cars More

by angelnakhi15
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikovski
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Jan 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our service advisor. We look forward to serving you and your cars in the future.

January 25, 2024

He was helpful and informative as well as thorough and knowledgeable. Great guy, great representation of the company More

by Jmm57942
Recommend Dealer
Yes
Employees Worked With
Tristan... My name is Jarrett btw
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Jan 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels!

January 25, 2024

My trip to the dealership today was nice. I had time to read some of my book and relax. Then home in my car I knew I could trust. Everyone there was so nice. It was a pleasant experience. More

by Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Report | Print
Jan 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're delighted to hear that your visit was pleasant and that you feel confident in your trusted car. We appreciate your kind words and look forward to serving you again in the future. Safe travels!

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