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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,999 Reviews
Call Service Center (817) 345-6175

2,999 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 07, 2024

I have always been able to get an appointment when ever I needed to get one. More

by Keehrw.V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's important--to be able to get service for your Honda when it's needed! Thanks for letting us know, and feel free to schedule your next one online if you haven't tried it out yet.

November 07, 2024

Appt was at 5:30 on Friday. Felt rushed . Hope oil was changed properly. Was also amazed at the increase in cost of the oil change. Jeeezzz! Otherwise, no issues. Workers we More

by Tsmiles1896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your experience with our team went well although you felt rushed. We will take these comments into consideration as well as the cost. Thanks for the feedback, and please let us know what else we can do for you!

November 07, 2024

Fast, friendly service! I like the text updates they send to keep you informed of your vehicle’s progress More

by Steph.Swearengin82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you took advantage of the text updates, Steph, because we want you to know what's going on. Thanks for putting your trust in us with your Honda, and we hope to see you at a future appointment!

November 07, 2024

Very polite and respectful customer service representative. Nice and cool waiting area. Very friendly staffs More

by manischand30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review! We're happy that you had a great experience when bringing your Honda in for service and that you felt comfortable in our waiting area. Thank you, and we can't wait to serve you again!

November 06, 2024

Amanda Frits did a great job. She found the error and got it fixed. She was excellent More

by rudyveloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Nov 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that the error that your Honda had was fixed, Rudy! We will pass on your compliments to Amanda, and hope to see you in the future. Thank you!

November 06, 2024

Great service. Angel did an amazing job. Service was fast and I was in and out in no time More

by Menj32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that Angel could work on your Honda and give you the service that you deserve! Plus, the service was so quick. We will pass on your kind words, and we hope that you will visit us in the future. Thank you!

November 06, 2024

Kept me informed informed about my Honda Ridgeline while I was waiting. Staff was professional. More

by Meow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I did not keep track of the employees.
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our staff provided satisfying service for your Honda Ridgeline! Thanks for bringing your truck by, and we look forward to serving you again.

November 06, 2024

They help out a lot and they really go in depth on what your vehicle needs More

by armaguilar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Crean
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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We'd like to learn more about your service visit for your Honda and how we can make improvements. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss any issues that you faced. Thank you.

November 05, 2024

the service was performed in a reasonable time frame and correctly. i appreciate it very much More

by Bimenyimana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
so sorry i don’t remember the name
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Nov 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We strive to provide speedy and efficient service and are glad that's what you experienced! Thank you for letting us know, and be sure to contact us if you need anything else.

November 05, 2024

Service center is awesome, however I would not do any financing with Norm Reeves. There was conflicting information on the rate between 1.9% and 2.9%. So the oil changes were supposedly going to be fre More

by FOXHALLKITTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello FOXHALLKITTY, We’d like to discuss any miscommunication that may have arisen with your financing. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to resolve any outstanding issues. Thank you.

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