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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,916 Reviews
Call Service Center (817) 345-6175

2,916 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 29, 2025

Very polite, easy to understand, did what they were supposed to do, kept me informed More

by Mvga18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Angel Flores will be pleased to know his clear communication and polite service made an impression. Staying in the loop is so important, and we’re happy you felt informed every step of the way. Thanks for trusting us with your vehicle!

April 29, 2025

They were wonderful and got me in and out in a timely manner thanks again More

by latishavalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It’s fantastic to hear your visit was quick and seamless. Timely service is what we’re here for. Thanks for trusting us, and we’ll be ready to get you in and out just as smoothly next time!

April 29, 2025

Cody was exceptional and very thorough with explaining things at my service I highly recommend him for your go to guy on your car needs More

by britweb95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Corpus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Brian
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Cody’s dedication to clear explanations really sets him apart, and your recommendation means a lot! It’s fantastic to know his thorough approach made your service visit so positive. We’ll keep doing our best to be your go-to team for all things Honda.

April 29, 2025

Everyone is friendly. They made sure to clean my car well. They completed my oil change. More

by Jnabradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Cody Brian will be thrilled to hear you noticed the extra shine on your ride after that oil change! We’re happy to hear you felt well taken care of from start to finish. Can’t wait to help you keep your Honda running like new!

April 29, 2025

Drop off was fast and easy. They send a report with pictures showing what you need or might need coming up. You approve or deny services with a click. The service rep was nice, More

by carin.teeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMANDA IN SERVICE... 5 STAR
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad that Amanda’s digital report with photos helped you see exactly what your car needed—clicks to approve or deny make life easier! It’s wonderful you felt well guided throughout. Looking forward to keeping your Honda in tip-top shape next time!

April 29, 2025

Their service was patient and thorough, the waiting time was short, and I was very satisfied. More

by wangzunhan123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It’s great to hear that Nate Franklin and Anthony Garcia made your visit both efficient and informative. Short wait times and patient service are exactly what we strive for every day. Thanks for letting us know you left completely satisfied!

April 29, 2025

Things went good. I have no complaints. The worst part is being pestered about a survey. More

by M-Stinnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honesty and for choosing Norm Reeves Honda North Richland Hills. Your feedback is noted, and we hope to deliver another 5-star experience someday.

April 29, 2025

I was unhappy this Saturday when I take my car for oil change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have m More

by miriamsoto88@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Miriam. We’re sorry to hear that your recent oil change appointment didn’t meet your expectations. We’d like to learn more about what happened and discuss a resolution. If you’re willing, please contact our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com.

April 29, 2025

Mario was really helpful with the service. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. More

by Rockyjrpena13
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Convenience is key, and we're glad we could help. A 10/10 experience is exactly what we aim for, so your feedback made our day. Safe travels, and see you next time!

April 29, 2025

Brought my car in for a recall. I got told my car needed 5 repairs done to it. Took my car to an independent mechanic shop and they told me I didn't need any of the 5 repairs listed More

by Colinnunley1995
Recommend Dealer
No
Report | Print
Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re sorry to hear about the difficulties with your recent recall service and would like to help if we can. Please contact Richard Meneely at Richard.meneely@normreeves.com to discuss a potential way forward. Thank you.

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