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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,958 Reviews
Call Service Center (817) 345-6175

2,958 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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May 16, 2025

Look up files and if you are not sure what's grandfathered in ask a manager More

by Tatianaleonard22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Beevers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you taking the time to tell us how things went. It’s important to us that every customer feels supported, and we’re sorry that wasn’t your experience. Please reach out to Macon Huntsinger at Macon.huntsinger@normreeves.com so that we may address your concerns.

May 16, 2025

Dennis Williams always take good care of my car. He tells me in plain English what need to be done and get the job gone. I highly recommend him More

by Bbbjjj1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis is great at breaking down complex topics like maintenance into easy explanations. Glad he kept you informed! If you know anyone else who might enjoy working with Dennis, feel free to recommend him.

May 16, 2025

This is my first experience with Honda dealership with bad technician and bad management I bring my car for oil change but I got the car with a new problem but when I try to ask them what going on all the More

by Enochkanyinda1
Recommend Dealer
No
Employees Worked With
Alexander
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May 20, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Enoch, we are sorry to hear your experience didn’t meet expectations. Our team appreciated the chance to speak with you about this issue and apologize for any inconvenience that occurred. 

May 20, 2025 -

Enochkanyinda1 responded

Your managers should take responsibility to fixe what they did that day but none of them knew how to take care the customer when these issues happened they don't care about us ,this is the bad experience with HONDA north richland hills 😉 bad technician.

May 16, 2025

I have no complaints. They are very professional.They've got it going on it More

by mymechanicnow
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
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May 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

No news is good news as they say! We think you've got it going on with this great review of your Honda service visit. If you need anything else, you know where to find us. Thank you!

May 16, 2025

I came for a recall for this visit. The attention was impeccable, I'm very satisfied with the timing as well. More

by Isaias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Isaias. Recall visits should feel seamless, and we’re happy our timing and attention hit the mark. Thanks for letting us take care of your car!

May 15, 2025

Everyone is so attentive and respectful. They get you in and out! They are amazing!! More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian, service
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May 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We aim to get you back on the road in your Honda in no time, Mel! We understand that time is precious. So is getting quality service. It makes us happy that we could provide that to you. Remember, too, to check out service specials next time. Thank you!

May 13, 2025

Scheduling service is easy, and Angel always takes great care of me and the car. More

by Sstex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We love to hear feedback like this! We realize having to service your vehicle is always going to be somewhat of an inconvenience, so it's our goal to make that necessity as easy and enjoyable as possible. Glad you have found that to be the case :)

May 13, 2025

He was nice and the service was fast. I would recommend with a prior day appointment. More

by Maggie.Burken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your endorsement, Maggie! Feel free to send any friends or family our way!

May 13, 2025

Tristan was great he had great customer service! The team was very quick as well! More

by romeofaasisla2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Quick and friendly are qualities we live by! Thanks for sharing, Romeo!

May 11, 2025

Great place great service. Appreciated all the communication during the time the car was being serviced. More

by Cmbyrum0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Communication and customer satisfaction are important to us, so it's great that came through. We appreciate your trust in us and look forward to building a long-lasting partnership.

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