Norm Reeves Honda Superstore West Covina

Excellent customer service and my car is in and out in the estimated time given. My only complaint is the initial wait for someone to come out and take my information. I waited over 30 minutes and another the estimated time given. My only complaint is the initial wait for someone to come out and take my information. I waited over 30 minutes and another car was taken before mine. Other than that, this dealership is great. Paul, the representative that assisted me was very friendly and apologetic. More

Excellent service. Easy to make a reservation. Service was performed while I waited. Waiting area was clean, quiet and provided coffee and donuts. Staff was friendly and professional. was performed while I waited. Waiting area was clean, quiet and provided coffee and donuts. Staff was friendly and professional. More

I would highly recommend Paul Phan. Paul was extremely courteous and took the time to explain my situation with my Honda Civic. Great customer service. courteous and took the time to explain my situation with my Honda Civic. Great customer service. More

Jason Fang was amazing! He was extremely patient and listened to everything I was looking for as far as the type of vehicle I wanted, how much I could put down and the payment amount that I could afford listened to everything I was looking for as far as the type of vehicle I wanted, how much I could put down and the payment amount that I could afford and he made it happen! Thank you Jason for everything! More

Was on time for my scheduled appointment. Was left sitting in car for 10 minutes. Service was ok. Felt like an unimportant customer and that once they sell you a car, they don’t want anymore to do wit sitting in car for 10 minutes. Service was ok. Felt like an unimportant customer and that once they sell you a car, they don’t want anymore to do with you! Very disappointing & will not be buying or referring people there. More

You guys are great, were ever we have a chance we recommend Norm Reeves West Covina to all of friends and family, specially your service department with Valentin and Trinity is excellent. recommend Norm Reeves West Covina to all of friends and family, specially your service department with Valentin and Trinity is excellent. More

I thought I came in for regular service and had a busy day planned for after but after inspection I ended up there all day. Trinity was amazing-kept me apprised of what was happening and checked my warra day planned for after but after inspection I ended up there all day. Trinity was amazing-kept me apprised of what was happening and checked my warrantee to be sure the work was covered. It was remarkably less stressful than you would imagine! More

Exceptional Service by Louis Mesquita Louis was exceptional at keeping us at ease and guiding us through sales process. We appreciated his community connection and will recommend him to o Louis was exceptional at keeping us at ease and guiding us through sales process. We appreciated his community connection and will recommend him to others. More

Mr. Pena, was great when he was introduced by his sales employee, wanted to go the extent for us. Unfortunately this was our first dealer to look, we said thank You to the associate which did not provide a employee, wanted to go the extent for us. Unfortunately this was our first dealer to look, we said thank You to the associate which did not provide a business card, contact information. He advised they ran out of business card but that we know where the dealer is if we wanted to return. I don’t see a photo or recognize a name of any sales person who I didcrived listed below. More

Service representative was very helpful in explaining what is needed only and was very friendly.After service explained what else is needed as stated in inspection report. what is needed only and was very friendly.After service explained what else is needed as stated in inspection report. More