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Norm Reeves Hyundai Superstore - Service Center

Cerritos, CA

4.6
770 Reviews
Call Service Center (562) 353-4062

770 Reviews of Norm Reeves Hyundai Superstore - Service Center

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May 16, 2024

Inconsistent. Poor expectation management and follow through. Smiles with no credibility. Hard to rely or trust inconsistent team of “pass the buck” handlers. Ca More

by Ayeoureye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zohaib Saleem
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

Can’t say enough on how friendly everybody was and the speedy service one of the best I’ve ever had. I’ll definitely be going back for future services. More

by Jerryg612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall service writer name
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May 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the kind words! We're thrilled to hear about your positive experience with our team and speedy service. We look forward to welcoming you back for future services.

Helpful
May 16, 2024

Service is fast and efficient. Excellent customer services. Took my vehicle for service and it was done before the time alloted. A+ More

by Cecbongon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.

Helpful
May 14, 2024

A service center that has the customer to heart, they listen and in my case they went above and beyond in helping me with my car. Thank you for the awesome customer service More

by Jcairns97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
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May 15, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service center. It's our pleasure to go above and beyond for our customers. We appreciate your support!

Helpful
May 13, 2024

Very satisfied with the way they handle business service department very polite clean area very good communication. More

by Carrillostow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I am floored by the multiple stars for this review, Carrillostow! This also gives me confidence in our service team and lets me know that we're right on track. Thanks so much, and I look forward to our dealership helping you in the future! Bill Stephens, General Manager

Helpful
May 12, 2024

Great services I really recommend they are the best please consider taking your car here More

by Lizsalldesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

Thanks so much, Liz! I'm happy that your service experience was so excellent. Thank you, too, for promoting our dealership! I'm pleased that we can help you out. Bill Stephens, General Manager

Helpful
May 11, 2024

Very knowledgeable and friendly employees. Would definitely recommend this dealership yo my family and my friends More

by Kunysz04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I appreciate that you will recommend our dealership to your family and friends, Kunysz04. Glad that your experience with our staff was welcoming. Thanks so much, and I look forward to seeing you next time! Bill Stephens, General Manager

Helpful
May 11, 2024

Friendly nice service. Time is considered good, advices guy, patient, friendly, lovely, price is ok, More

by Armando morales
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos.
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May 13, 2024 -

Norm Reeves Hyundai Superstore responded

Glad to hear that you had a good experience, Armando! I'm happy that we're efficient and feel comfortable at our dealership. Please let me know what I can for you in the future. Thank you! Bill Stephens, General Manager

Helpful
May 11, 2024

Great service all around. Clean lobby, great coffee. Friendly staff who are very helpful. Technicians are fabulous. More

by Dianelatingirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Norm Reeves Hyundai Superstore responded

I'm thrilled that you had such a good experience, Diane. It's great to hear that not only do we have a friendly staff but technicians who go the extra mile. This feedback helps me to know that we're staying on track for service. Thank you! Bill Stephens, General Manager

Helpful
May 09, 2024

I enjoy going here for service. There is a shuttle to the mall and a nice lounge. The snacks are less than desirable. And why does it take over 2 hours to change the oil (although o More

by Rnealucla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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May 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear you enjoy our shuttle service and lounge. We'll certainly look into improving our snack options and strive to streamline our oil change process for a smoother experience in the future.

Helpful
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