Norm Reeves Toyota Dallas

Over the last 10yrs, I have purchased or leased 5 or 6 Corolla's, one Camry and now a 2024 4x4, Tundra. These purchases were made at Cowboy Toyota dealership and the deals or sales by Scott Henderson. I Corolla's, one Camry and now a 2024 4x4, Tundra. These purchases were made at Cowboy Toyota dealership and the deals or sales by Scott Henderson. I am 75 years old and have made many auto deals. Working with Cowboy Toyota and Scott Henderson, to me, has been a great experience and reward, combining a high quality vehicle with honest and dependable employees, that make it that way. Scott Henderson has given to me all great deals and he did it again with this 2024 Tundra. If you would like to have a confident and rewarding experience, while spending your hard earned money---buy your next Toyota at Cowboy Toyota and ask specifically for Scott Henderson. You will then drive away knowing that your money was well spent on a great vehicle, sold and delivered by a salesman that did you right! More

My first experience purchasing a car by myself. I was treated with respect and made to feel comfortable. I was treated with respect and made to feel comfortable. More

There are very good reasons that I am a regular at Cowboy Toyota: skilled and attentive service department,(Justin Archer), and the unfailing Toyota brand. I drove away from the dealership with 11 miles on t Toyota: skilled and attentive service department,(Justin Archer), and the unfailing Toyota brand. I drove away from the dealership with 11 miles on the odometer knowing that my vehicle would still be running 200,000 miles down the road. This is my eighth Toyota from Cowboy Toyota. No need to look further. More

Billy Goss went above and beyond for me with the purchase of my 2024 Camry. His customer service is outstanding and he is VERY knowledgeable when it comes to the Toyota products. I will definitely recommend of my 2024 Camry. His customer service is outstanding and he is VERY knowledgeable when it comes to the Toyota products. I will definitely recommend Billy to my friends and family for their next car purchase. Billy thanks again for everything! More

Alec was very friendly and helpful. He really listened to my questions and wishes in regards to my vehicle of preference. Always kept an effective communication. Excellent service. He really listened to my questions and wishes in regards to my vehicle of preference. Always kept an effective communication. Excellent service. More

Ronnie Smith was conducted himself in a manner that was both professional and informative regarding the make and model of the vehicle that he recommended my nephew buy. My nephew is overjoyed with his purc both professional and informative regarding the make and model of the vehicle that he recommended my nephew buy. My nephew is overjoyed with his purchase, and the time we spent working with Ronnie Smith was definitely fruitful in terms of the experience it provided us. More

Ivan was nothing but genuine and polite. Ivan understood what I wanted and got me what I wanted. He got me in and out and, when I said have XYZ ready at this time he always had it ready. I a Ivan understood what I wanted and got me what I wanted. He got me in and out and, when I said have XYZ ready at this time he always had it ready. I am very satisfied with the service I received from Ivan from start to finish, and will recommend him to anyone who is looking for a phenomenal car buying experience. More

Alec was amazing and friendly and very easy to work with. He exceeded my expectations and ensured I was happy with everything. He exceeded my expectations and ensured I was happy with everything. More

This is the third vehicle we have bought from Cowboy Toyota :). We have worked with Scott all three times and will continue to go back to him for future purchases. Thanks, Scott, for all you do! Toyota :). We have worked with Scott all three times and will continue to go back to him for future purchases. Thanks, Scott, for all you do! More

Initially, I was very happy with cowboy Toyota and my purchase went smoothly (so I thought). I was given temporary tags and was told I would get a call when my permanent plates were in. 2 months later, s purchase went smoothly (so I thought). I was given temporary tags and was told I would get a call when my permanent plates were in. 2 months later, still heard nothing. I went and was told “we’re so sorry, the DMV must be behind, we’ll look into it right away” and they printed me a new temp tag since mine was expiring. Another 2 months later STILL nothing. I called and was again assured “ we’re so sorry, we’re going to find out and call you back tomorrow morning with a solution.” Received no communication. When I called them the next day, I was told a manager would call me back…..nothing. Called again, was told I’d be transferred to the manager…..waited on hold for 30min before I gave up. Called the next day, finally got through to the title clerk who told me they’d had my plates there for OVER 3 MONTHS but financial showed I still owed a balance so they didn’t tell me. I was NEVER told I had any balance until this point despite 8+ phone calls to cowboy Toyota and NEVER received any calls back from them. It took me filling a compliant with Toyota corporate offices to finally get a resolution. TLDR - they’ll sell you car then randomly decide you owe them money and to get to the bottom of any issue involves hours of your life spent calling them repeatedly and listening to empty promises that it will be fixed. Would NEVER purchase a car from them again; there are plenty of other better Toyota dealers out there. More