Norm Reeves Toyota Dallas

I was so happy whit the service and they did help me to find what I was looking for find what I was looking for More

The Customer Service used to be better when the dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. Now I feel you’re just like a number versus a loyal customer. I am happy that Justin was promoted into his current role, but I miss him as my service advisor. I come to the dealership not because I want to because it is close to my house. Before I would want to come because I enjoyed the customer service I received. More

They fixed my daytime running light, and did the 10000 mile maintenance at the same time. Very good. mile maintenance at the same time. Very good. More

I really like the way Sergio helped to explain what I needed for my 80,000 miles multi-inspection. I feel like he was helpful and didn't pressure me into getting work done that was not needed, unlike the needed for my 80,000 miles multi-inspection. I feel like he was helpful and didn't pressure me into getting work done that was not needed, unlike the previous dealings I've had before. The wait time was a little long, but I understand that I wanted alot done to my car so I felt like that was OK. I really appreciated the visit this time around. Thank you Norman Reeves Toyota. 👍 More

John Pena is too busy to offer quality customer service. You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in process and acts inconvenienced if you have questions. For example, he tried to get me to sign a blank authorization to perform services without explaining the price for the repairs, including what was parts and what was labor. He doesn't call you to tell you that your car is done and he doesn't call you back if you call to check on the status of your vehicle. Then, once your vehicle is done, he is no where to be found. He doesn't explain how to check out or whether all of the work is complete. In fact, I asked why my multipoint inspection wasn't done and he argued with me rather than trying to resolve the matter. Likewise, the cashiers cannot be bothered to offer any customer service. They do not greet you nor do they offer to remedy any of your complaints. I was stranded once because no one explained to me that the shuttle stops running at 4pm. When I complained, I was told I should have read the random small print on the sign-up clip board. This dealership does not care about its customers. It hires people who are offended when asked to do their jobs and there is no system in place to remedy the matter. I will never return. More

Very slow service. Expect three hours or more to fully complete any purchase or process. Expect three hours or more to fully complete any purchase or process. More

The experience was generally good. Mo and Moriah were great and professional in the process. Mo and Moriah were great and professional in the process. More

Excellent service , Sergio was super patient and friendly. I went in for an oil change for the first time and will most definitely will be going back. friendly. I went in for an oil change for the first time and will most definitely will be going back. More

Shelly is the best and I trust her. She came highly recommended from a former customer that s my best fried. She came highly recommended from a former customer that s my best fried. More

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area appreciated my neighborhood home area More