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Norm Reeves Toyota Dallas

Dallas, TX

4.7
6,017 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,017 reviews

March 23, 2026

La atencion fue buena, El se Pedro me. ayudo muy bien en todo estoy satisfecho More

by olveman600
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

We’re pleased Pedro could assist you so effectively throughout the process. Congratulations on your new Toyota Tacoma. Thank you for sharing your satisfaction with us. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 23, 2026

Always coming out with flat tires they prob don’t clean the floor always spending money on tires after I get out of here More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Norman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2026 -

Norm Reeves Toyota Dallas responded

Nelson, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price, Customer Relations Manager-latris.price@normreeves.com

Mar 24, 2026 -

Norm Reeves Toyota Dallas responded

We’re really sorry to hear about your experience and understand how frustrating that must be. Cleanliness and customer safety are very important to us, and we take concerns like this seriously. Please feel free to reach out to us directly so we can look into this and work toward a better experience for you. LaTris Price, Customer Relations Manager-latris.price@normreeves.com

March 23, 2026

Muy buena atención es muy amable y me ayudo con mucho esmero . Igual me ayudo Pedro Cachay. More

by ANANDRAS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for highlighting Pedro’s attentive and caring service for your Toyota. We look forward to assisting you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 23, 2026

Tamara was amazing . Very helpful made the whole process seamless. I could not be more happy More

by mindyleau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

Hello, thank you for sharing your feedback. We’re thrilled you’re enjoying your new Toyota and that Tamara’s assistance made everything seamless. If there’s anything else you need, let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

Scheduled online and a few hiccups with that. Go to dealership and was told I was scheduled with an advisor which is fine. He was with someone while several other advisors had no one... no one re More

by Hawkslucky
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

Great service from the front door to the back of the house, you get that sense as soon as you walk in and Shelley welcomes you and makes you the most important person in the moment, that’s the reason I More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s warm welcome and for entrusting us with your Toyota Tundra Hybrid. It’s great to know you feel like a priority as soon as you step in. We look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

Good, they did all the required service and in a quick turn around Excellent work More

by ROLANDO_BARCO
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Mar 22, 2026 -

Norm Reeves Toyota Dallas responded

Sergio and our service team are glad we could complete the required maintenance on your Toyota Prius quickly and thoroughly. We appreciate you noting the efficient turnaround and excellent work. We look forward to helping keep your Prius running smoothly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

The service was fine, but please don’t tell me it will be ready in 2-3 hrs and have me wait around and 2-3 hrs later there were still cars ahead of me. 6 hrs later they were through w recall part. Advice - More

by jegardner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Leyva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

Your feedback on the wait time and communication is greatly appreciated. We aim to set realistic expectations for our customers, so it's disappointing to see we fell short in this instance. I'll make sure this gets addressed with our team so we can improve moving forward. If you would like to discuss this further, please feel free to contact me. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 21, 2026

Sisi was super helpful, helping me understand the new maintenance package I signed up for, and even though I was charged too much because she was away when I picked up my car, she called me back and made More

by aldyck
Recommend Dealer
Yes
Employees Worked With
Sisi Olaguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sisi Olaguez
Mar 21, 2026 -

Norm Reeves Toyota Dallas responded

We’re grateful you shared your experience. It’s wonderful that Sisi guided you through the maintenance package for your Toyota RAV4 Prime and promptly addressed the billing concern. We’re glad our team’s attentiveness and shuttle rides made your visit hassle-free. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 21, 2026

Not for me ! !! Dealerships should try to work and help problem out instead trying to take advantage of them . I will never come back there !!!! More

by shollie90
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Mar 23, 2026 -

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com