Back

Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,208 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,208 reviews

May 24, 2025

Excellent service , Sergio was super patient and friendly. I went in for an oil change for the first time and will most definitely will be going back. More

by Daisy.gamero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 23, 2025

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g More

by A.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 23, 2025

Everyone at this dealership was super helpful. Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! More

by Subhi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zechariah Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Lamas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 23, 2025

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. More

by robert.jett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2025

I want to think Octavio Mendoza for all his great work helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this de More

by Elias.gonzales Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience.

May 23, 2025

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing More

by lootyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. At Norm Reeves Toyota Dallas, we are committed to delivering exceptional service with transparency and integrity. Your safety and satisfaction are our top priorities. We would appreciate the opportunity to speak with you further to ensure all aspects of your experience meet our standards. Please feel free to contact me directly at your convenience. -LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2025

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate More

by Ladeniaj
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pena
May 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!

May 21, 2025

Mo, A very nice gentleman, very helpful,and made the process of buying a car a pleasant experience, I highly recommend Mo, if you are planning to purchase a vehicle. Thanks Mo. L,Syer More

by Leefsyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!

May 21, 2025

This is the worse dealership that I have ever dealt with. The finance department does not understand customer service. They talk down to you and they take their time to pay you on any overpayment. There More

by mml57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabe Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Fuentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your feedback. I apologize for the inconvenience and the experience you had during your recent visit. We strive for excellence and to provide our customers with an exceptional experience. It sounds like we fell short this time. If you would like to discuss this matter further, please feel free to reach out to me directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2025

Billy and Yaela were very nice during the entire process. Made my time at the dealership very comforting More

by pabloocampo17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to hear that Billy and Yaela made your experience at Norm Reeves Toyota Dallas a great one. Thank you for sharing this positive feedback!