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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
5,465 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,465 reviews

March 08, 2025

I went in for an oil change. I didn't have an appointment. They were able to get me in. The inspection revealed rear brake pads needed replacement. Everything was taken care of i More

by racastle66
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harveen Toor
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March 07, 2025

Every dealership I've ever visited offer things like a complimentary carwash or tipoff fluids , if you're there to get your car serviced.! When I asked about the car wash, instead of saying "we don't offe More

by latachie725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2025

The service provided was great throughout. The staff exhibited a high level of professionalism, knowledge, and a genuine commitment to assisting me in selecting the vehicle. More

by jeffpricetx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Asmus
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March 05, 2025

Yaela is very good salesperson and stay in touch regularly while the car was still in build stage. Very knowledge and easy to talk too More

by JuliusLR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd
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Mar 05, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Julius! That's great that Yaela could make sure that you were updated on the progress of your custom Toyota. Thanks for putting your trust in us! When you're ready for service, you can make your appointment online.

March 05, 2025

Help me with options to choose the car I wanted not in fact at all the payment More

by annetteqr_pr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio
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Mar 05, 2025 -

Norm Reeves Toyota Dallas responded

Good luck with your new-to-you Toyota, Annette! Since we value customer feedback, we'd love to know what we can do next time to give you a five-star experience. Thanks so much!

March 04, 2025

I noticed there was a lack of teamwork and customers were waiting for Shelly and the other service guys would not help with her customers More

by mmccants22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Toyota Dallas responded

Your feedback will be valuable to us in making sure that our service department runs like a well-oiled machine. If you have any other concerns or suggestions, please reach out to us so that we can look into it. Thanks so much, and we hope that you will consider returning for service!

March 04, 2025

Other than it taking over 2 hours to do my 10,000 mile check everything was great. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing the delays you experienced for your 10,000-mile check for your Toyota to our attention, Monique! That way, we can figure out how to streamline check-ups like this to make them more efficient. We're happy that you did have a satisfying service visit. Thanks so much for choosing us!

March 03, 2025

Shelly J. is always knowledgeable, courteous, and communicative—an absolute joy to work with. Additionally, the service was thorough, efficient, and highly pro More

by Tish B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

You know, we need to create a fan club for Shelly, Tish! She receives so much praise, and we're so proud to call her our employee. She works so hard to make our dealership's service department what it is today. Thanks so much, and feel free to request her for next time!

March 03, 2025

We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Rascoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Boyd, Ronald Gallagher
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Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

March 03, 2025

The service I received was excellent. I was given a timely appointment and service was completed on time. More

by rmpd133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

That's how service should be! We think service for your Toyota or any other car should be fast and efficient. Thanks for letting us know that we fulfilled that goal! See you next time.

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