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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,297 reviews

January 02, 2025

Mr. Pena was very helpful and provided great customer service. I was able to get my oil change the fastest I’ve ever been able to. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Efficient oil changes are always the goal! Thanks for sharing your experience with us!

January 01, 2025

Carlos has taken care of my family's Toyotas for many years. He's always been friendly, professional and courteous. He always explains any repairs that need to be taken care of and the costs involved. More

by POSTIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is easiest and most enjoyable when you have a trusted advisor! We're glad that Carlos has earned your trust and loyalty. We appreciate you!

January 01, 2025

I am very grateful to Mr. Pedro. Thanks to his help I was able to get my new car. More

by ruryorellana8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Henderson
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Awesome to hear you were able to get behind the wheel of a new Toyota! What a way to start off the New Year! Congrats!

January 01, 2025

The service technician should provide a detail breakdown of the diagnostic procedure with a description.. More

by Willcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember his name
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We take this feedback seriously and will use it to improve our internal processes. If you would like to discuss what specific services and diagnostic work your car received, please contact our service team!

January 01, 2025

Very good service, Thanks , John Pena always help me and recommend everything we need to keep my car in good condition, Thank you More

by SANMARTINEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

That's what we're here for! We're passionate about our cars, and the experiences our customers have behind the wheel!

December 30, 2024

My 2019 Highlander had dead Toyota battery only 27 months old AAA road service charged battery in order for me to arrive @ yoyr dealership. Your service advisor, Hakeem (? surname) facilitated battery repl More

by bas986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havkeem (? Surname)
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you received stellar customer service! We are certainly glad to hear it, and we are glad you are back behind the wheel!

December 30, 2024

The service manager was good but the technician is A liar he said he rotated the tires we were charged for $27 and he did not do it and the service manager found evidence that he did not do it so how many ot More

by Maldonadoalicia253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antino
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback, and we apologize for your recent experience. That sort of care does not match the expectations we set out to meet every day, and we are very sorry. If you would like to discuss any of this in further detail, please reach out.

December 30, 2024

It is always a pleasure working with Justin. He is very kind and courteous. He makes sure that I understand the repairs that my vehicle needs and all costs involved. More

by ktza04
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks so much for sharing your experience with us! Glad Justin has earned your trust!

December 30, 2024

Shelly has taken care of our Avalon since we purchased it in 2015. She is professional and dependable. We are looking forward to top notch Dealer service through Shelly. More

by dfwellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're glad to hear that you and your Avalon are till going strong! Shelly's expertise is always appreciated, and we're proud to have her as part of the team. We know you have lots of travel planned, and our team will make sure your car is ready for it!

December 30, 2024

I trust Shelly to not milk and dime me. She's always upfront and honest. More

by Duchess28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for giving Shelly a much-deserved shoutout! Please let us know what we can do to make your next visit even better- we're always looking to improve!

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