Norm Reeves Toyota Dallas - Service Center

Service department personal in the office did their job fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left wit fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left with a tire pressure light on... my driveshafts were not greased, my maintenance required reminder light was not reset. I asked and paid for a " service" and all I got was an oil change. They didn't even check my cabin air filter, and as I drove off, it deteriorated down into the fan, and I spent 3 hours cleaning it out so it didn't sound like a prop airplane. I even paid for a few missing bolts last time I was in, and I only received half of them... I still have missing bolts under my engine where the vehicle has been serviced. The service rep that works at the computer told me everything was checked, though it wasn't, but I feel like he was lied to by the technicians. I mean what do I even have to do to get a shop to service my truck properly??? I paid for a front mud flap, and an antenna shroud, those were installed correctly, but the whole "service" must have taken 3 and a half hours with barely anyone there. This wait time MUST be cut down, especially if you're not even going to check anything on the vehicles, and I'm pretty sure I will be finding another dealer to work on my truck even though THIS IS WHERE I BOUGHT MY TRUCK?!?!?! More

It is the service department and the courtesy and professionalism of Shelly. Always on time with my service appointment professionalism of Shelly. Always on time with my service appointment More

He was great ! Went quick and easy ! Highly recommend a visit for all Toyota needs! Went quick and easy ! Highly recommend a visit for all Toyota needs! More

When arrived it took 5 min for someone to help when I sit down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them work on my car. Nothing still was offered no special no discount no drink. Nothing I was very disappointed. No good customer service at all. More

A supposedly 45 minute battery recall item took well over 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and sugges 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and suggest the brakes needed new pads. Took so long I had to drive up to swap with my son so he could make a meeting. More

My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went back to maintenance for 25k mil . Currently my car is still and the semi-visible light is -5000 ml need Oil change and indicator light need maintenance. I don't understand where this work? I bought a new car here. And I've owned a lot of toyota cars, this is the first time I've been disappointed. More

Shelly is the best! She is the reason I come to this dealership for car service. She is the reason I come to this dealership for car service. More

service was great! Justin was patient and explained a lot to me about the of the car. Justin was patient and explained a lot to me about the of the car. More

Antonio was absolutely wonderful. . He was very polite and helpful.. i felt very appreciated and will definitely return. . He was very polite and helpful.. i felt very appreciated and will definitely return. More

I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . So if there is not many people as before tell yourself wonder why . More