Norm Reeves Toyota Dallas - Service Center

Best service always help me out. I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place t I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place to others. Thank you. More

Carlos is the best. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. More

I came in for a routine maintenance and Sergio was very helpful and informative throughout the entire process. helpful and informative throughout the entire process. More

I walked out of norm reeves Toyota with out any concerns thanks to Sergio and his service ! thanks to Sergio and his service ! More

Shelly is the best! Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. More

Carlos is a super employee he is always ready to help with any car repairs with any car repairs More

Sergio does an outstanding job every time, I’ve had him for a couple of times now and he is always really helpful & has great customer service !! for a couple of times now and he is always really helpful & has great customer service !! More

Dealership is very welcoming and helpful. I life how I was helped out efficiently and getting updated information. I life how I was helped out efficiently and getting updated information. More

The staff was friendly to me during the visit. Wish I was updated of my repair Wish I was updated of my repair More

Unsatisfactory service. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Patiently waited at the lounge. Around 2 pm, went to see the advisor for any update. Was told that it will take more minutes. Had to wait for additional 1 hr until the car was ready. Service took more than 3 hrs for a simple oil change and tire rotation. Got no updates from the advisor for the 3-hr period. Never experienced with any dealership waiting 3 hrs for oil change. Left the dealership starving, disappointed. Wasted so much time and ruined my schedule that day. More