Norm Reeves Toyota Dallas - Service Center

Thanks again, not only for the excellent job you did on my truck, but also for taking care of every detail. my truck, but also for taking care of every detail. More

I’ve been using Shelly as my service advisor for 22 years, through three vehicles and she is fabulous. on this last visit I was speaking to other people who agree. When she went to Rockwall, I followe years, through three vehicles and she is fabulous. on this last visit I was speaking to other people who agree. When she went to Rockwall, I followed her and then followed her back. More

My favorite place to be. Wish I had to get service on my car more often. Wish I had to get service on my car more often. More

Shelly is always great. She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this deal She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this dealership. More

Very disappointed. They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 minutes. I had to take it back down there which is 45 minutes away and take time off from work. Won't be returning. More

Courteous, friendly, timely service! The wait time was minimum in a great accommodating setting. Great job! The wait time was minimum in a great accommodating setting. Great job! More

Shelly is a top notch service employee. She always does exactly what was promised and gets it done quickly. She always does exactly what was promised and gets it done quickly. More

The wait times for service has got worse everytime I come in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find ano in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find another dealership. More

The place is always clean. It has excellent service and very nice and attentive employees, It has excellent service and very nice and attentive employees, More

Bought my RAV from this place twelve years ago and have had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. More