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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
976 Reviews

976 Reviews of Norm Reeves Toyota Dallas - Service Center

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May 23, 2025

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing More

by lootyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. At Norm Reeves Toyota Dallas, we are committed to delivering exceptional service with transparency and integrity. Your safety and satisfaction are our top priorities. We would appreciate the opportunity to speak with you further to ensure all aspects of your experience meet our standards. Please feel free to contact me directly at your convenience. -LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2025

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate More

by Ladeniaj
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pena
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May 22, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!

May 17, 2025

They make you feel welcome And no pressuring you in and out in good time More

by stephanielivingston12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Toyota Dallas responded

Stephanie, Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 17, 2025

I’ve been a customer for many years now and always had great service and my car runs like a top. More

by francesellen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for trusting the Norm Reeves Toyota Dallas team with the care of your vehicle! We're grateful for all of your support over the years and look forward to continuing to serve you in the future!

May 17, 2025

Shelly takes great care of her clients & is a great communicator to keep you informed More

by kgoodusav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Norm Reeves Toyota Dallas responded

We're happy to hear Shelly always takes such great care of you! Thanks for being a Norm Reeves Toyota Dallas customer. We look forward to seeing you next time!

May 17, 2025

I am rating a 5 for the Sevice dept. Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to More

by romeo1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

romeo1340 responded

If the dealership would honor the true car pricing i would be more than happy to purchase the vehicle. If not i will just proceed to another dealership. I was making a deal for a 2025 Camary, I already had financing from my Bank the Internet Manager Billy said to qualify for the TFS 500 incentive i had to financing through Toyota did all the paperwork and took a hard m credit check on my account. Was waiting for the paperwork for the deposit hold received nothing. Because they waited a day the Car is now 38911 from the 39974. Still nothing from the dealership.

May 20, 2025 -

romeo1340 responded

Because you waited the a day to try and make more money the TFS incentives i qualify is 1000 and the dealership discount of 1700. Now the dealership doesn't respond, everyone needs to make money but if you know what you are worth this dealership tries to tell you otherwise like you don't know what you are talking about. Internet Dept is alittle better than the sales but still a bad experience

May 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We're glad to hear that the service department met your expectations, but we're sorry to learn about the issues with our sales team. Your comments are important and will be shared internally as we strive to improve every aspect of our service. We hope you'll consider giving us another chance in the future. - Norm Reeves Toyota Dallas-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2025 -

Norm Reeves Toyota Dallas responded

Please reach out to me directly and I'd be more than happy to discuss this matter further with you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 15, 2025

Service adviser was very helpful in explaining all details and things needed to be done. More

by jimohsalami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Norm Reeves Toyota Dallas responded

Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 12, 2025

Just like Cowboy Toyota , very good people , and the service are exelent , especially Sergio , good employee. !!! More

by MARIAMUNOZ2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Norm Reeves Toyota Dallas responded

Maria, we're delighted to hear that Sergio and the team at Norm Reeves Toyota Dallas provided you with excellent service. Thank you for sharing your experience!

May 12, 2025

Service guy was polite and straight forward. Easy to deal with. Would come back to see him. More

by eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Deveer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Norm Reeves Toyota Dallas responded

Eduardo, thank you for the wonderful feedback about your recent visit here at Norm Reeves Toyota Dallas! Our team appreciates your support and looks forward to seeing you again in the future!

May 07, 2025

I’ve been seeing Shelly for a few years now. She is the best. I recommend her to all my freinds. More

by JASONTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Norm Reeves Toyota Dallas responded

Hi Jason! Thank you for leaving us this five-star review and your kind words for Shelly from our service team at Norm Reeves Toyota Dallas! We'll see you next time!

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