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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,121 Reviews

1,121 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 06, 2025

He was great. He gave me the discount coupons and he fixed my car the way I wanted to be fixed. Thank you. More

by Linda Adkins paxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Norm Reeves Toyota Dallas responded

Discount coupons can really make a difference in the cost of your services for your Toyota, Linda! It's always a good idea to review this page on our website or inquire about any before your service visit. Sounds like a great visit, and we hope to see you in the future! Thank you!

February 06, 2025

Good service and friendly consultant. He took me immediately and provided me with details prior to leaving vehicle More

by mmmirabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Norm Reeves Toyota Dallas responded

Service should be quick and efficient, and we're happy that was what was delivered to you! Remember that you can check out our service specials before your next service visit. Thank you!

February 06, 2025

Bad service. Irresponsible people. Bad attitude. Some employees doesn't have any good attitude. I never go back to buy here. More

by Clemente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback and would like to learn more about your visit to our dealership, Clemente. That way, we can work on making improvements where necessary to provide customers like you with a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 05, 2025

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary Peoples, Ronald Gallagher
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Feb 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 05, 2025

Very good service. Shelley and Bobby were excellent. Comfortable waiting area. Will use again. Thanks . More

by Trina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby/ not sure of last name
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Feb 06, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota was up to your expectations, Trina! We will need to pass on the compliments to Shelly and Bobby. We look forward to your return, and be sure to check out our service specials before you visit us next time. Thank you!

February 04, 2025

Shelly always looks out for me and makes any wait or money spent not seem so bad. More

by Triciacutcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Norm Reeves Toyota Dallas responded

We're so happy to read this review, Tricia! Your feedback for Shelly lets us know that she's providing the type of service that we strive to provide. Please let us know what else we can do to provide you with a five-star experience next time. Thanks so much, and remember to check out our service specials!

February 04, 2025

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

February 03, 2025

Paying just under $200 to have a stubborn license plate changed was a lot of money. More

by dougferry5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

Your feedback will be taken to heart, Doug, regarding the license plate replacement cost. Thank you, and please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 if you have any further concerns.

February 02, 2025

This dealership treats you like family- the Service Rep reviews ALL the options and works with you to schedule Service and updates to fit your budget and timelines. I feel 100% confident that I get the sam More

by cunninghamjay50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

You are family, Jay, and we appreciate this glowing review! We work hard to make sure that you have options and we can work with your schedule and budget. Thanks for the shoutout for Shelly, and we're here when you need service!

February 02, 2025

Excellent customer service by the dealer worker Harveen. Keeps me posted, makes sure repairs are done quickly More

by judson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying service visit for your Toyota! We will pass your compliments on to Harveen and hope that you will return in the future. Make sure that you check out our service specials for more savings!

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