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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,030 Reviews

1,030 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 23, 2024

fast and easy , he explain all the process , good prices and good service all recomended More

by peinadoas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you had a pleasant service experience, cheers to that! We look forward to working with you again in the future!

December 23, 2024

My service advisor is helpful and considerate of my time and money .She is wonderful I have my daughter going to her. She has a new Toyota More

by MSANDERS3NAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We realize how busy your schedule is and how precious your time can be. We aim to complete service as efficiently as possible with this in mind. Thanks for sending your daughter to Shelly and our team, we're thrilled to have earned the trust of you both!

December 22, 2024

I’ve gotten my maintenance done at this location for a couple years now. It was called cowboy toyota before and it is now under new ownership I believe. Now under new management I’ve gotten the service do More

by Aaron Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear about your most recent service experience. We'd appreciate the opportunity to discuss this with you so we can work to win back your trust. Please reach out to our service department if you're willing to do so.

December 22, 2024

Descent service on time and requests answered satisfactorily. Responded and completed work on time. Staff is responsive. More

by THOMASKUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your experience with us! Hope you had a great holiday season!

December 22, 2024

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Customer service with a smile is important to us! Thanks for the review!

December 22, 2024

Received excellent care. My car was washed. Shelly, my tech, is always courteous and caring. Great job and will be back when need car service! Thanks! More

by mdarleneday3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We look forward to your next appointment! Make sure to schedule online for convenience! Thanks for the review.

December 21, 2024

Shelly always takes care of servicing my Toyota Camry. Her care is much appreciated. Thanks! More

by MDREB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly and the team are here to keep your Camry running as good as new! Here's to many more miles ahead!

December 21, 2024

Shouldn’t take an hour and 45 minutes to get my oil changed when i had an appointment. More

by alaurenarnold
Service Time
Recommend Dealer
No
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We understand your frustration, and we apologize for the delay. We do our best to work through oil changes as quickly as possible. Some days are busier than others -- we realize that is no excuse, and we aim to improve for next time. If you'd like to discuss at all, please give us a call.

December 21, 2024

Shelly is amazing and is the reason I keep coming back to Cowboy Toyota. She’s thorough, professional, and yet down to earth. She makes sure I understand what’s going on with my car and explains it to me in More

by monapandey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's so rewarding to hear that Shelly has made such an impact on your automotive journey! We'll make sure to relay your feedback, and we appreciate your kind words!

December 21, 2024

I did not know they had changed the name. It was rather quiet there. No one sent a e-mail or text.to inform me. I did not know until I arrived. More

by PRICEGAIL372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear you were not notified of the change! Glad your experience was pleasant otherwise!

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