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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,121 Reviews

1,121 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 02, 2025

Been coming here for 10 years when it was. Cowboy and always have had good service. Reliable More

by Komara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for more than 10 years! Please let us know what we can do next time to provide you with a five-star experience. Thanks so much!

January 31, 2025

They got me in and out, they were very friendly and didn't try to pressure me to buy anything More

by doris4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

A service visit for your car should be easy and pleasant, Doris! We're glad that was the type of service delivered to you. Thanks for the wonderful review, and remember that you can schedule service online at your convenience!

January 31, 2025

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hilary Peoples, Ronald Gallagher
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 31, 2025

Shelly is the best. Have used her for a long time. Gets me in and out in a minimal amount of time. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Shelly will be glowing with all the positive feedback she receives, Jan! And we're so proud to call her part of our service team. When you're ready for another service visit, feel free to request Shelly. Thanks so much, and we look forward to working with you again!

January 31, 2025

Always great working with Shelly! Thanks for fitting me in for a quick emissions test for vehicle registration. More

by rn252002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

Getting an emissions test completed is really important, and we're glad that we could fit you in! Thanks for letting us know, and we're pleased that Shelly provides a high level of service.

January 31, 2025

Shelly is an exceptional service advisor! She understands the issue & works with the service team to ensure the issue is resolved promptly. More

by VINOSOLO917A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We receive so much positive feedback on Shelly and appreciate all the glowing words! We appreciate you telling us, and feel free to request Shelly for your next Toyota service visit. Thanks, and we hope to see you next time!

January 31, 2025

Bad service. I never saw my sales rep. When I got there to pick it up nobody help had to go to the cashier to find my truck. It is worst that cowboy Toyota More

by EMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We're concerned to read your review about your service experience. This is not the type of service that we pride ourselves on and will address our service team about the issues you encountered. If you'd like to discuss this with a dealership representative, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 30, 2025

I was so thankful for Carlos’ prompt and kind attention to checking out and replacing my 4 year old battery. It was freezing outside and I was on my way to visit with my husband who was in the hospital. Ca More

by SHARONASPARKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Norm Reeves Toyota Dallas responded

We hope that your husband is on the mend, Sharon. We appreciate you sharing your experience in encountering battery trouble and Carlos stepping in and replacing your battery. We're glad that our service staff could help you out, and please let us know if you need anything else in the future. Thank you!

January 29, 2025

Shelley is the best! !! She is the reason we keep coming back. She is amazing !! More

by BBC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your wonderful review about Shelley! She's a favorite around here, and we're thrilled that she serves our customers so well. Remember that you can request her for your next service visit. Thanks so much!

January 29, 2025

The service is great. Shelley is an excellent service advisor. I like taking my vehicle here. More

by Víctor Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear, Victor! We're happy that Shelly serves our customers, including you, so well and keeps people coming back. Thanks so much, and feel free to request Shelly next time!

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