Norm Reeves Toyota Dallas - Service Center

Jon is always very professional and helpful. Friendly as well. My most recent visit was pretty much a drop-in. Even though he was eating a late lunch, he dropped what he was doing and helped me Friendly as well. My most recent visit was pretty much a drop-in. Even though he was eating a late lunch, he dropped what he was doing and helped me with the issue. More

Not very timely, had an 11 appt & the wait was long and not attentive to customer needs. Did not change or set my maintenance schedule electronically and there was a scratch on my car door. Didn't offer me not attentive to customer needs. Did not change or set my maintenance schedule electronically and there was a scratch on my car door. Didn't offer me any specials or discounts. More

Good job. Great service, Changed my belt in one hour, that’s great. Carlos and Sergio 👍 Great service, Changed my belt in one hour, that’s great. Carlos and Sergio 👍 More

It is a good dealer ship. I haven’t had much experience with them. I bought from Cowboy. But so far everything is good. I haven’t had much experience with them. I bought from Cowboy. But so far everything is good. More

❤️Shelly! 2nd time service left things unfinished under hood and glove box not completely put back together properly. Had to make 3 trips back to finally get 2nd time service left things unfinished under hood and glove box not completely put back together properly. Had to make 3 trips back to finally get things put back together. Shelly is the reason I even considered coming back Service manger Carlos and shop foreman made things right. Some of the service techs didn’t seem to be concerned even after pointing out the things that they left undone under the hood of my car. Treat every car as if it were your own. You can’t make me believe they would’ve let their car leave out of the center the way mine left out. Vacuum hoses undone air box not secured and broken off bolts. I understand training new help but double check their work before you send the finished product out the door could’ve had a different outcome going down the road. Thankful that it wasn’t. More

Antonio is an asset! He is personable, professional, and efficient! He communicates well and gets the job done in a timely manner. He is personable, professional, and efficient! He communicates well and gets the job done in a timely manner. More

Organized, oil service plus multi-point check-up took about an hour and 20minutes. Communicated well with updates. about an hour and 20minutes. Communicated well with updates. More

John Pena is professional, courteous, and, knowledgeable. He was very helpful and answered all my questions. He was very helpful and answered all my questions. More

The dealership is efficient and Antonio Holmes customer service is excellent. He is a good listener and problem solver. He caters to the customer needs within the guidelines of the company's policy. It service is excellent. He is a good listener and problem solver. He caters to the customer needs within the guidelines of the company's policy. It was a pleasure working with him. More

They are very quick, very respectful, they do the job on time , and smiling all the time time , and smiling all the time More