Norm Reeves Toyota Dallas - Service Center

I was surprised to learn that the dealership had been bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especiall bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especially with the customer service and expertise. I receive with working with Shelley. She is very knowledgeable And exemplifies really good customer service., Shelley goes over and beyond to make sure that customers are satisfied and pleased with the service received More

Service took too long. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. More

Edwin could not have been nicer. I found it odd that you would do a tire rotation without also including an alignment on my car. Also, my antenna was left in the front seat. Replac I found it odd that you would do a tire rotation without also including an alignment on my car. Also, my antenna was left in the front seat. Replaced myself when I got home. Know it’s no big deal. But would have been nice. More

Always great service. Carlos is a great service advisor. Will only take my car here for service Carlos is a great service advisor. Will only take my car here for service More

I was very impressed with the professionalism, expertise, courteous staff, and quick service that Carlos Lopez and the Norm Reeves Toyota Dealership group exhibited towards me. They did an excellent job work courteous staff, and quick service that Carlos Lopez and the Norm Reeves Toyota Dealership group exhibited towards me. They did an excellent job working with me, More

I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee and my car is a TMS Lease. After three years, you’d think that someone would have written that down so that they don’t try to bill me incorrectly every. single. time. I come here. More

Very nice environment, friendly people but the service took too long, went in for a tire rotation and that took 2hrs 30mins. took too long, went in for a tire rotation and that took 2hrs 30mins. More

It took longer than I expected to complete the repairs but the air conditioner is apparently doing its job as expected and that's a great thing! but the air conditioner is apparently doing its job as expected and that's a great thing! More

Shelly is an asset! She always has my best interest at hand. She goes above the call of duty She always has my best interest at hand. She goes above the call of duty More

Very efficient and knowledgeable about the care of my car in a timely manner thank you in a timely manner thank you More