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Norm Reeves Toyota Dallas - Service Center
Dallas, TX
1,066 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,066 Reviews of Norm Reeves Toyota Dallas - Service Center
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June 21, 2025
Unsatisfactory service. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Patiently waited at the lounge. Around 2 pm, went to see the advisor for any update. Was told that it will take more minutes. Had to wait for additional 1 hr until the car was ready. Service took more than 3 hrs for a simple oil change and tire rotation. Got no updates from the advisor for the 3-hr period. Never experienced with any dealership waiting 3 hrs for oil change. Left the dealership starving, disappointed. Wasted so much time and ruined my schedule that day. More
by bing b
Verified CustomerEmployees Worked With
June 20, 2025
My service manager Shelly always makes my visit here pleasant. Services on Tundra always exceptional;. pleasant. Services on Tundra always exceptional;. More
by Don
Employees Worked With
June 20, 2025
I had an appointment and was told they were behind and it would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. More
by sindy_morataya09
Employees Worked With
June 20, 2025
I am not too happy due to I came in late evening for my appointment before closing, and my car was not inspected as it should have! appointment before closing, and my car was not inspected as it should have! More
by sibarr03
Employees Worked With
June 20, 2025
Always get good service from Antonio and his team. Also you can’t beat the turnaround time. Also you can’t beat the turnaround time. More
by jbanse
Employees Worked With
June 20, 2025
Honest assessment of the issues found during maintenance check and reasonable prices for the fixes check and reasonable prices for the fixes More
by ssage21
June 20, 2025
The experience at the dealership was pleasant as always. Carlos was pleasant, informative, and answered any questions I had. Carlos was pleasant, informative, and answered any questions I had. More
by CRAMP32003
June 19, 2025
Shelly is the best. She always ensures that the job is done right and within the time expected. She always ensures that the job is done right and within the time expected. More
by barrywolf
Employees Worked With
June 18, 2025
Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour-hour 1/2 instead of two+, but good to know it's all done. More
by Kw.hill2
Employees Worked With
