Norm Reeves Toyota Dallas - Service Center

Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour-hour 1/2 instead of two+, but good to know it's all done. More

John Pena was very great and nice and explained everything thoroughly to me about the service. everything thoroughly to me about the service. More

Overall, great experience! Sergio was very nice and super helpful. I was able to get in and out without any issues and the customer service was amazing! Sergio was very nice and super helpful. I was able to get in and out without any issues and the customer service was amazing! More

If it were not for Shelley I would not be servicing my car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate an car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate and love her! She makes me feel like I'm her only customer! The driver transportation person I believe his name was Dan also very nice More

The wait was longer than expected I waited longer than I was supposed to and my floor mat was stained was supposed to and my floor mat was stained More

The service was done in a timely manner. The service representative was polite and professional. He was concerned for my time. My only complaint was that a part would be ordered and I wou The service representative was polite and professional. He was concerned for my time. My only complaint was that a part would be ordered and I would be notified when it came in. I have had no notification and so much time has passed I forgot about it. Now I am out of town for a few weeks and am worried that the problem has not been rectified. More

What's the point of an appointment if you're going to be put in line behind the drive-ins? Took 4 hours to "diagnose" and perform a recall on my battery tray. Then, it was suggested I needed to fix somethin put in line behind the drive-ins? Took 4 hours to "diagnose" and perform a recall on my battery tray. Then, it was suggested I needed to fix something about the throttle that wasn't broken "just in case" because I replaced the battery. Auto repair is as big a scam as medical. More

Windshield wipers were claimed to be newly installed and they make rubbing noises , poor service they make rubbing noises , poor service More

John is a reliable and trusting person. I love working with him! Thank you for being so kind. I love working with him! Thank you for being so kind. More

Clean dealership with good accommodations for waiting guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. guests. Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. More