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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,154 Reviews

1,154 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 31, 2025

Shelly is a fantastic service agent at Norman Reeves Toyota. She's excellent about following up and keeping the customer aware of the status of the vehicle. Shelly has helped me out with three different More

by CALVIN.HULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Customer service ( carlos) is very helpful and fast telling you what the vehicle needs and encourages you to come back again for the service More

by abdallanawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Conner McMahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Great work, and very thankful for how I'm treated and respected great dealership and great people 👍 will always choose Norm Reeves dealership More

by Edwardrivers889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 30, 2025

I had a great experience getting an oil change on my truck. Sergio Leyva was friendly, knowledgeable, and very helpful. More

by Adimtzz147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Norm Reeves Toyota Dallas responded

We’re glad you had a great experience with Sergio and our team! Thanks for choosing Norm Reeves Toyota Dallas, and we hope to see you again!

July 30, 2025

Well organized and fast paced. Also very helpful and every employee is so nice and welcoming More

by Bridgetgarcia13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 30, 2025 -

Norm Reeves Toyota Dallas responded

Hi Garcia! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

July 30, 2025

Okay Was okay the personal was friendly the coffee was good They washed my car it was nice More

by rosyjasso8
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Jul 30, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 30, 2025 -

Norm Reeves Toyota Dallas responded

Hi Rosy! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

July 28, 2025

Smooth Done I really do not want to type thirteen more words after I have finished. More

by aubrey.mcintosh
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Jul 28, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 28, 2025

Neither a good or bad experience. I had hoped to get out by 8:30am but it was more like 9am +. More

by esearle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the feedback about your recent visit here at Norm Reeves Toyota Dallas. We hope we have the opportunity to provide you with a more efficient experience next time!

July 27, 2025

I had a scheduled appointment but I received an automated phone call to set up an appointment anyway. I receive too many unwanted communications from the dealership. More

by AN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Norm Reeves Toyota Dallas responded

I apologize for the inconvenience caused by the excessive communications. We strive to provide a seamless experience, and it seems we missed the mark here. Please feel free to reach out so we can adjust your communication preferences accordingly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 27, 2025

Service was good, just took longer than was told it would take. They were helpful in keeping me updated though. More

by rubinblr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Norm Reeves Toyota Dallas responded

We apologize for the wait, but are glad to hear our team kept you updated throughout the process. Thank you for choosing Norm Reeves Toyota Dallas and for sharing your experience!

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