Norm Reeves Toyota Dallas - Service Center

My visit with this dealership was nice. The person who help me was professional, and courteous. The person who help me was professional, and courteous. More

I did not like my service I was scheduled and was told service was closed so They was not able to do my oil change . Will never go again . service was closed so They was not able to do my oil change . Will never go again . More

The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new notifications once work is complete. More

My appointment was 8:30 for oil change only and didn’t get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer yes or no. In the past, the advisor came and asked. I guessed I am just another number.. Almost 2.5 hours for an oil change, i want to leave and never come back. I flagged down someone and asked why my car not done and was told i have to answer the text yes or no but that was not making clear to me. I finally got the car back after 12. I asked what is the appointment for and was told like appointment for a doctor. I was never wait at doctor more than 15’ My windshield wiper had some dust from recently dust storm but perfectly fine. I came because it was Toyota City but now. I will go to Toyota City or better yet to a garage or do it myself. I question about the price and horrible service. Who needs the frustrations. More

Great service again. I enjoy coming there as they treat everyone with respect and always with a smile I enjoy coming there as they treat everyone with respect and always with a smile More

Shelly is the bomb! They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expir They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expire. More

I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a small job like that. will not come back. More

Great service with new ownership and new service writer (John Pena). Only disappointment was no discount for prior loyalty (5 new vehicles and 2 used), disabled veteran, or any other reduction. No mentio (John Pena). Only disappointment was no discount for prior loyalty (5 new vehicles and 2 used), disabled veteran, or any other reduction. No mention of coupons until I questioned about discounts. New Dealership means new rules but not a good way to build loyalty going forward. More

Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and made sure to call him out on it. A nice white lady service person came to ask me if I’ve been assisted, she flagged him to let him know I’ve been sitting there. I’ll just start going to another Toyota. Thank you for the discount because I called out the xx though. It’s simple honestly to assist ppl. I go where I’m accepted. More

Bad experience timing and service disappointing car wasn’t even washed after two hour wait wasn’t even washed after two hour wait More