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North Coast Mitsubishi - West Cleveland

Cleveland, OH

3.7
1,661 Reviews
North Coast Auto Mall is located in Cleveland Ohio, between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009, we have proudly served thousands of customers. Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program, or buy here pay here, is designed for people with bad credit, no credit, or first time buyers, to help you start repairing or rebuilding your credit. North Coast Auto Mall's sales and finance teams are here to help you, so if you have any questions or concerns about your auto loan, don't hesitate to ask us!
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5700 Brookpark Rd

Cleveland, OH

44129

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Showing 1,661 reviews

March 17, 2018

Awesome customer service George was absolutely great! He gave me excellent customer service and was very accommodating and gave me a killer deal on a Cadillac! Will come again More

by mrswinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2018

Got a newer car They were able to put me in another that was newer than the car I got rid of it rides nice has more features than the car I got rid of looking forward More

by Melissa30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milad Hanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2018

My experience with Sam was awesome! Sam was very helpful on helping me getting a new vehicle, I recommended my cousin to come there and he also helped her get a new vehicle!! Very nice More

by BriBri1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2018

Great experience Both salesmen were very helpful very friendly i was extremely comfortable the whole experience was very reassuring im extremely satisfied with the car More

by Joshua24king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steevy Rich
March 14, 2018

very professional very nice and helped me get a cute little car for my first one. very nice salesman. very good cared for everyone. i appreciate everything More

by jennchance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2018

Great experience Kelsey and Jeremy really helped getting me together with getting my car after being turned down numerous times Kelsey and Jeremy found a way to help m More

by Pparks1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Silvestri
March 13, 2018

Happy camper I had gone to about 10 dealers before I went to North Coast, 90o/o of them were closed went to North Coast Kelsey greeted me at the door,went right to More

by Allen Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Silvestri
March 13, 2018

He needs to get fired I walked into the dealership I had a reasonable sales guy and then I was introduced to Sam from the beginning he acted like I was there bothering him More

by Dan123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sam Alhout
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

North Coast Mitsubishi - West Cleveland responded

Good afternoon Dan, My name is Matthew and I am the Customer Service Manager here at North Coast Auto Mall Akron. I wanted to apologize to you for your experience with us as we never want our customers to have a one star experience. Unfortunately a $10,000 car is not just a $10,000 when it comes to the banks that are financing. When it comes to financing some banks, depending on your credit situation, will want you to have a car that has a lower value in case you default on the loan. Some banks want a car to have a higher value because they believe you will be more invested in it. Some banks want customers to put more or less money down. It all depends on various different things. Please remember that our number one goal is to always sell you a car and for you to leave happy! Will you please reach out to me so that I can help create a more positive experience for you? Thank you and I hope to hear from you soon. Matthew Customer Service Manager 917-374-5453

March 13, 2018

Kia forte Milad was very helpful. We had to bring our little ones and he was very pleasant and patient with having them around. He also explained everything ver More

by Helifex3915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 13, 2018

Customer satisfaction driven- No hassles- Great deal(s) Milad greeted us upon our arrival and was very welcoming. Truth be told I was thinking to myself “great didn’t even get a chance to look around and th More

by Ajw92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Chirino, Alise Smith
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