North Country Ford Lincoln

Excellent experience with sales person Geoffrey I purchased my previous 2006 Ford Explorer at this dealership and knew to come back and purchase my new 2018 one. Dependable vehicle and service. than I purchased my previous 2006 Ford Explorer at this dealership and knew to come back and purchase my new 2018 one. Dependable vehicle and service. thanks More

Car purchase Jake Jonas was my salesman. Very helpful and up front. Thanks Jake! Finance guy was good as well as options sales lady. Good team. Thanks Jake Jonas was my salesman. Very helpful and up front. Thanks Jake! Finance guy was good as well as options sales lady. Good team. Thanks More

Excellent Rick was a very pleasant man to work with. He was very fair with the trade-in and the price that we got the truck for. Excellent salesman! Rick was a very pleasant man to work with. He was very fair with the trade-in and the price that we got the truck for. Excellent salesman! More

New car The experience was as I expected for purchasing a new vehicle and trading in my old vehicle. All around was a good transaction. Thank you. The experience was as I expected for purchasing a new vehicle and trading in my old vehicle. All around was a good transaction. Thank you. More

Auto purchase No pressure-very clear explanation of the financial data pertaining to the purchase-Kevin was very helpful and knowledgable about the vehicle. Would No pressure-very clear explanation of the financial data pertaining to the purchase-Kevin was very helpful and knowledgable about the vehicle. Would buy another car from him when the time comes More

The Purchase was a SNAP! Service and Sales was great.....There can be a slight miss on little things but they make it better than expected. I enjoyed the purchase process and Service and Sales was great.....There can be a slight miss on little things but they make it better than expected. I enjoyed the purchase process and sales staff... Couldn't ask for better. I want to express a wow factor for North Country. They made me feel comfortable and accepted at the dealership. They pride themselves in the communication and listening skills.. It shows... Thanks for Everything! The Wesley'ss More

Poor customer service leaves us waiting for answers Our experience with the dealership has not been a good one. After speaking with a dealer on a late afternoon, we agreed to drive two hours to meet him Our experience with the dealership has not been a good one. After speaking with a dealer on a late afternoon, we agreed to drive two hours to meet him at 7pm and purchase a new truck. There wasn’t going to be any financing, so it was assumed the deal was going to go quickly, as we had another two hours to drive back. We were greeted professionally, however we waited around nearly 2 hours before signing the papers, and we’re the last people to leave a half hour after a 9pm closing. An hour into waiting, they had us complete a credit application even though we weren’t financing - the dealer could not give us a clear reason for this. The dealer was uninformed, and would not sit us down to even give us an “estimate” of vehicle price, taxes and title costs - something every other dealer I’ved worked with has done. In other words, we had no idea what we owed until after nearly two hours of waiting. A day after we returned home with the truck we were called and told that we needed to resign papers because my wife and my signatures were flipped on the buyer lines - something the finance person should have caught the previous evening. This is a large dealership, so responsibilities were split between many people. It would have given us more confidence if the people could have given us better answers to our questions. On the positive side, everyone was nice enough even if we were venting our frustration. The selection and availability of trucks was great which is why we went with them over another we were closely working with. But given the poor customer service, if we had a chance to purchase another vehicle we would not choose Luther North Country. More

Car Buying Experience Tim Angell went above and beyond to help us find the Escape we were looking for, with out rushing us, and getting a good price on our trade in. Also Tim Angell went above and beyond to help us find the Escape we were looking for, with out rushing us, and getting a good price on our trade in. Also taking care of small scratches personally More

My experience at north country ford Every one was very helpful .Salesman Geoffery Knapp was great . He took a lot of time to show us how every thing worked on the car . Every one was very helpful .Salesman Geoffery Knapp was great . He took a lot of time to show us how every thing worked on the car . More

Excellent Salesperson was knowledgeable. Tech person helped us integrate our phones and learn the features. All staff were friendly and helpful. I would recomme Salesperson was knowledgeable. Tech person helped us integrate our phones and learn the features. All staff were friendly and helpful. I would recommend this dealership. More