North Country Ford Lincoln

Helpful and friendly My sales rep listened to what I needed and was diligent in finding a vehicle that fit my needs and my budget. I was able to speak with the mechanics My sales rep listened to what I needed and was diligent in finding a vehicle that fit my needs and my budget. I was able to speak with the mechanics with questions about vehicles and was given direct answers, even about potential issues. The accessories rep explained options, and I was able to roll everything together with the help of the finance department. I couldn't ask for a better experience. Nine days from initial contact to signing my paperwork. Amazing! More

She loves her new car! We leased a new Explorer Platinum, and turned in our previous Explorer Limited. It was all handled wonderfully and successfully in the same visit. Mar We leased a new Explorer Platinum, and turned in our previous Explorer Limited. It was all handled wonderfully and successfully in the same visit. Mark Tallarico made it happen! More

Worked hard to meet my deal. Geoffrey Knapp worked his butt off finding me exactly what I wanted and the price I was willing to pay. I have bought 4 vehicles from this dealership Geoffrey Knapp worked his butt off finding me exactly what I wanted and the price I was willing to pay. I have bought 4 vehicles from this dealership and they have always stepped up to earn my business. More

Staff members were professionals, knowledgeable and highly s I was doubtful about buying the car that had a potential pre-buyer. But Geoffrey monitored and managed the opportunity to my advantage by never giving I was doubtful about buying the car that had a potential pre-buyer. But Geoffrey monitored and managed the opportunity to my advantage by never giving up and successfully navigated closing the deal for me! More

Leasing Helped with our early return and new vehicle. Great service and willing to work with what was available. Excellent custom service, worked with what we Helped with our early return and new vehicle. Great service and willing to work with what was available. Excellent custom service, worked with what we needed and was able to find to right vehicle. More

Service above and beyond what is required My sales person was wonderful to work with. There was no pressure to buy. When I did decide what I wanted, he made sure I got it. He went over everyth My sales person was wonderful to work with. There was no pressure to buy. When I did decide what I wanted, he made sure I got it. He went over everything in the car and helped me sync my phone with the car. He also said I could stop by anytime if I had questions. More

Sales lady too busy. Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. S Sales lady let me take delivery of my new car without my temporary plate paper. Dealership is 25 miles from my house, not driving back up to get it. So they mailed it and I had to drive three days without proof of plates. Now that I think about it, they never told me when I'd be getting my new plates either. Sales lady breezed right through my Ford certified papers and offered me zero information about it besides getting two keys. I had to physically search for someone to take my keys to my trade in when I was ready to leave. My sales lady was too busy with other people and I couldn't find her. The vehicle I purchased had "rail spots" all over the tailgate I had to clean myself when I got home (took 2 hours and polishing compound to get it off, not fun). Vehicle wasn't detailed on the inside, crumbs and smears on the top of dashboard when I took delivery. Outside was otherwise clean. They did replace the rear brake rotors, turned the front ones, and replaced front brake pads. I also got 4 brand new tires installed; all this was free. Also oil was freshly changed and they filled the gas tank. Larry, the finance guy was excellent and made that portion of the sale the most pleasant. He's got a great sense of humor and had us very relaxed and laughing. He wasn't pushy about selling the extended warranty at all. We appreciated that. I was also supposed to have two missing paint areas filled in, but apparently their service tech for that only comes in 3 days a week? Of course he wasn't in on the day we purchased...So I am having to drive up 30 mins to get that 5 min job done. Overall experience was ok, free water bottles and popcorn was nice; comfortable waiting area. Selection of vehicles was massive, but I went there knowing which vehicle I wanted. I probably would use this dealership again, but choose a different sales person. More

Great people to deal with and good job taken care of my need They really followed threw with my needs and took care of me on my new truck and purchase Awesome crew treated me great Harry catlett They really followed threw with my needs and took care of me on my new truck and purchase Awesome crew treated me great Harry catlett More

Fusion transmission fix My Fusion needed a new transmission and they had trouble with parts. So I will have had a loaner from them for a month or more. I don’t know what I wo My Fusion needed a new transmission and they had trouble with parts. So I will have had a loaner from them for a month or more. I don’t know what I would have done without having this to drive. Thanks Much More

Excellent Service - Got Exactly What I Wanted I have been purchasing my vehicles from Rick Leyse for many years and he has always been the most amazing sales person who does not pressure you into I have been purchasing my vehicles from Rick Leyse for many years and he has always been the most amazing sales person who does not pressure you into anything - he gives you the facts, let's you test drive whatever you want, gives you ample time to make informed decisions and if you already know what you want, he will have it waiting for you. The process from Rick helping me pick the car to the actual purchase and then delivery was painless, efficient and easy. Mikki Shea did a fabulous job explaining the packages for the vehicle, which is nice so you have a great understanding of what you are purchasing. Brad Eyler helped with the financing and even though I threw a curve ball in the process, he was able to get everything re-done and processed quickly. My entire family has purchased from North Country because of Rick; always a great deal and easy sales process! More