North Country Ford Lincoln

EXCELLENT! We ALWAYS get EXCELLENT service at North Country Ford! The staff is very friendly and upbeat! They EARN your respect! Appointments seem to be easy to We ALWAYS get EXCELLENT service at North Country Ford! The staff is very friendly and upbeat! They EARN your respect! Appointments seem to be easy to book, as well! Brent Johnson, in service, is great! More

Oil change for first timer As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change and to pick up new license plates, I was helped by friendly employees who didn't make me feel like I was inconveniencing them with my questions. It was done in 45 minutes and when I went out my new license plates were on and the car was washed too! What an awesome surprise. More

Mildly dissappointing I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and the I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and they said it would be done by 3 PM. At 3:00 PM received a call to tell me that they had not even looked at it yet, They did not complete all the repairs and did not wash the car as requested. To be fair, however, a part had to be ordered, but it took 8 hours to tell me that. More

Rude sales manager- terrible customer service-customer lost I bought a used Avalon. After taking delivery of car it had a bad order of smoke that I did not notice when test driving due to a cold. the Car Fax I I bought a used Avalon. After taking delivery of car it had a bad order of smoke that I did not notice when test driving due to a cold. the Car Fax I was given also stated it was a non smoking vehicle. Salesman tried to use ionizer to get rid of oder but it did not help. I found another Avalon at another Luther dealership and decided to return first Avalon taking advantage of Luther 5 day/ 500 mile satisfaction guarantee. I was vey disappointed with how I was treated on the return. Salesman was clearly irritated with my decision. The service level dropped dramatically. The used car manager insisted that I pay back the Luther gift card that was given to me for the purchase of the original car, $100 dollars of which I spent at another Luther dealership buying floor mats for the original Avalon that did not have any mats in it. I questioned the used car manager as all purchase were made inside the Luther family of dealerships. It did not make sense to me that he was asking me to pay back this promotional gift card. I explained that I had been a 16 year customer of North Country Ford and that his decision was leaving me as an unhappy customer. He was rude and argumentative in the discussion. I made it clear that I would not ever buy another vehicle form North Country Ford and would make sure everyone I know was aware of how I was treated at this dealership. He said he didn't care what I did and walked away. The credit representative apologized for the sales managers behavior and did his best to smooth over the situation. He offered me the gift card with a remaining balance of roughly $140 dollars which I declined. If a dealership is going to have a 5 Day / 500 mile satisfaction guarantee you should not make your customers feel unwelcome you to use it, especially if there is something deficient about the original vehicle purchased. You are in the service industry. How do you have a person in a management roll that behaves the way this used car manager did. There are a lot of dealerships out there to choose from. NC ford has been my local dealership for 16 years. Due to the behavior of this employee, I assure you I will never buy another vehicle at NC ford again and will think twice about a Luther dealership in general More

Excellent experience! Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I could pick it up. I went back, it had been washed (very nice touch) it was fixed. Dave gave me his card and said if for some reason you have any more problems give me a call. I thought that was great to have his name and number just in case. Very pleasant experience, thank you Ford! More

GREAT! I SPENT A LITTLE TIME LOOKING FOR A USED CAR AND MARK FOUND IT LOW MILEAGE AND AFFORDABLE THANKS MARK FOR YOUR HELP MORE WORDS i AM SPEACHLESS I SPENT A LITTLE TIME LOOKING FOR A USED CAR AND MARK FOUND IT LOW MILEAGE AND AFFORDABLE THANKS MARK FOR YOUR HELP MORE WORDS i AM SPEACHLESS More

Black Friday Shopping Experience My husband and I went for lunch and than car shopping. Our first stop was to North Country Ford as we have purchased vehicles there in the past. We My husband and I went for lunch and than car shopping. Our first stop was to North Country Ford as we have purchased vehicles there in the past. We spotted an excellent price on a vehicle we were interested in as we pulled in. We noticed how busy it was but still thought we would inquire about it. We tracked down Larry M. as he has helped my husband before. Larry was quick to get the vehicle and warm in up before our test drive--a few hours later, we drove our new vehicle home. We are so impressed with everyone who helped us on this deal. We love our new truck!! More

Great customer service. Jack Hackman went out of his way to help in the repair of a coolant leak and battery problem I was having. He was late in leaving to see his wife, w Jack Hackman went out of his way to help in the repair of a coolant leak and battery problem I was having. He was late in leaving to see his wife, who was in the hospital, to take care of me when I picked up my vehicle. Thank you Jack. More

More than just an oil change. This afternoon I had an appointment for an oil change and once again I got more than I expected. Upon my arrival, I am greeted with so many smiles and This afternoon I had an appointment for an oil change and once again I got more than I expected. Upon my arrival, I am greeted with so many smiles and hello's, I feel like I am part of the family. Then they take "my baby" back to work on her. While this is happening, I sit down to chat with my friendly salesman, Scott, which is like catching up with my brother. Always a warm hug and a great story. While we are talking, the service tech comes out with my air filter, which is filthy, and says that he really recommends that I get this changed, for my safety. I concur. I am in and out in an hour, and with a sparkling clean truck to boot. I just love the service I get at Luther North Country Ford in Coon Rapids. They have a customer for life!! More

Car Starter Install/Routine Oil Change Wonderful service - quick and efficient. Great place to wait for your car. Love that they always wash it too! Would recommend this place to everyone. Wonderful service - quick and efficient. Great place to wait for your car. Love that they always wash it too! Would recommend this place to everyone. More