North Country Ford Lincoln

I have used North Country Ford for service a number of times over the last 3 or 4 years due to their convenient proximity to my work. Each time I have made an appointment (usually 3 weeks out or more) the times over the last 3 or 4 years due to their convenient proximity to my work. Each time I have made an appointment (usually 3 weeks out or more) the service department is unable to even begin the requested service on the scheduled day; requiring me to make a follow up appointment. I had been patient with this predicable routine until last March when it happened for a Ford recall. I had scheduled service at Ford's request, not my own. During this appointment, on top of the schedule/re-schedule debacle, the North Country service department was sending text messages to my work's desk phone and then blamed me for never responding to the messages I was clearly not receiving. We eventually got everything straightened out but later, at North Country Ford's repeated prompting, I left a review explaining my annoyance and displeasure. Three weeks ago I made a new service appointment (for today) to get an electrical issue repaired. All week long I have received text messages reminding me of my appointment. This morning, one hour before the scheduled appointment, a service advisor called to cancel because "the shop is too busy" and "I have been too critical of them". That's a new low. To request my feedback and then, after I am candid about my experience, cancel my appointment in the 11th hour. The immaturity and deviousness of this is unattainable. If this is an example of their standard business practices I could never recommend North Country Ford. More

Worst service dept….they are nice when your buying a new truck but if there is something wrong it takes a month for them to look at it…extended warranty is a joke…..they could care less about you once the s truck but if there is something wrong it takes a month for them to look at it…extended warranty is a joke…..they could care less about you once the sale is done… I will never buy from them again More

Geoff Knapp was great to work with on the purchase my new 2022 F-150. Great guy! Brad Eyler helped me with financing and everything went smoothly. I appreciate that. 2022 F-150. Great guy! Brad Eyler helped me with financing and everything went smoothly. I appreciate that. More

I felt the salesman was arrogant and cocky. He needs to learn a few more people skills. The financial person was very polite. learn a few more people skills. The financial person was very polite. More

Jared was very knowledgeable and very helpful from the moment I arrived in the store. He made what can be an overwhelming experience to some, very easy going and non stressful. moment I arrived in the store. He made what can be an overwhelming experience to some, very easy going and non stressful. More

I was very happy with the service and enjoyed the time I spent waiting. This was the third time I have purchased a car there spent waiting. This was the third time I have purchased a car there More

I am a long term customer. As always a professional team to handle my needs . Great job. to handle my needs . Great job. More

This dealership is a joke Nothing is consistent and prices double without notice unless you tell them Not a place I will be back to Go to another Ford dealership! Also in the past the left mud in m prices double without notice unless you tell them Not a place I will be back to Go to another Ford dealership! Also in the past the left mud in my truck and scratched my limited emblems up inside my door They had video but didn’t care to look More

Arlen and Wally were very helpful. This is my 2nd purchase and all went well. purchase and all went well. More

Mark was knowledgeable, friendly, and great to work with. This was my first vehicle purchase and it was Mark made it easy for me. This was my first vehicle purchase and it was Mark made it easy for me. More