North Country Ford Lincoln - Service Center

I bought a used 2005 F150 and had it for 55 days(was given a 60 day warranty) After 55days my motor started to idle rough and then it got so bad i was lucky to get it to my mechanics shop. i was told by given a 60 day warranty) After 55days my motor started to idle rough and then it got so bad i was lucky to get it to my mechanics shop. i was told by my mechanic that 3 fuel injectors were bad and that caused a major problem with the motor, so brought it back to northcountry and was told that since i was 1000 miles over on the warranty(even though i was still in the 60 day mark) that they would not do anything but fix the problem for full price. I contacted them numerous times to try and get some satisfaction but have basically been told to get bent. so at this point i have had to take out a $6000.00 loan to get my motor replaced. the worst thing about it is after i had my mechanic diagnose the major problem i was told that the injectors were under a 11 year waranty and north country wont do anything becuase the shop i took it to was not a FORD dealership. they have the same ASE certifications but they are still in fords mind not smart enough to do the work. oh and they only charged 75/hr labor rate compared to fords 125/hr labor rate. If you want a good honest shop to take your vehicles to i would take them to Hage Kobany in columbia heights MN. They have the same training these guys at ford do but without the high labor rates/ robbery. More

I came in for and oil change and tire rotation. I used their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I arrived at my appointment 45 min early, the service associate got my truck in right away. I had to only what around 30 min in the store prior to my truck being finished. The service associate came a got me when it was finished and explained the services that were completed. He also talked to me about future services given me very usefull information. I know that this review is for my last service but I have always recieved this type of service from North Country Ford. They are the reason I have boughten two vehicles from them. More

We have worked with Michelle (service advisor) on several occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as we thought we needed new brakes and for a noise in the front suspension. Michelle called and explained that the brakes were still at an acceptable brake pad width and the noise in the front suspension was not a safety concern as they did not find anything wrong. Charge for brake inspection and front suspension was only $69.00 which was a pleasant surprise as they could have easily replaced the brakes and various parts in the front suspension and we would have expected a signficant invoice. It is refreshing to work with a Dealership we know we can trust to do the right thing and not replace parts or perform service that is not necessary. My wife and I GREATLY appreciate the overall confidence and trust we have in North Country Ford. More

I can't say enough about the incredible customer service I received when I took my 2010 Ford Edge to North Country Ford Lincoln Mercury for routine maintenance. I have used other Ford dealerships in the pa I received when I took my 2010 Ford Edge to North Country Ford Lincoln Mercury for routine maintenance. I have used other Ford dealerships in the past, but I will surely return to North Country Ford Lincoln Mercury. They anticipated my arrival, there was no waiting to get checked in, and they came to find me in the waiting area when my car was done. A little something extra - I didn't have to listen for my name on the overhead speakers as they came and walked me to the cashier. They are a great organization! More

Your crew there is Great! They work around my hectic and busy schedule to get the work done on my Flex. I feel like they know me, I am not just another faceless customer to them. They give great service w busy schedule to get the work done on my Flex. I feel like they know me, I am not just another faceless customer to them. They give great service with a small town atmosphere! I will continue to recommend Luther ford of coon rapids to my friends and family! More

Everybody is always very friendly and welcoming at North Country. Somebody always checks the records on my car to be sure what it needs and not to duplicate service. Paperwork is always thorough and quest Country. Somebody always checks the records on my car to be sure what it needs and not to duplicate service. Paperwork is always thorough and questions (sometimes anticipated) are answered to my satisfaction. I have always been able to schedule a time that is convenient for me. More

I bought my car from this dealership about a year ago and have it served regularly. This is the best experience I have ever had with a dealership. Everyone is very helpful and friendly. They don't treat you have it served regularly. This is the best experience I have ever had with a dealership. Everyone is very helpful and friendly. They don't treat you like you are just another sale or a number. I would recommend this dealership to everyone. More

We know we can count on North Country Ford because they are honest and provide great customer service, as well as proper servicing of our vehicles. We have done business with North Country Ford since the 1 are honest and provide great customer service, as well as proper servicing of our vehicles. We have done business with North Country Ford since the 1990's because we know we can trust them. This is where we buy vehicles and also have them serviced. More

The employees are always very helpful and professional. They listen and react positively. They make suggestions when needed and try to get me the most for my dollars spent. I never feel like I'm being ta They listen and react positively. They make suggestions when needed and try to get me the most for my dollars spent. I never feel like I'm being taken to the cleaners. That is why I continue to come to North Country Ford, when I have moved much closer to other dealerships. More

I scheduled an appointment for 10:00am, and when I showed up 5 minutes early, there were several cars ahead of me waiting to be processed. I thought I was in for a 10 to 15 minute wait. To my surprise, a up 5 minutes early, there were several cars ahead of me waiting to be processed. I thought I was in for a 10 to 15 minute wait. To my surprise, an employee came out and asked me to please be patient, and they would get me processed as soon as possible. Less than 5 minutes later I was checked in and my vehicle was being worked on. Nice waiting area and in no time, my vehicle was ready. The entire staff were friendly, well-trained and very professional. More