North Country Ford Lincoln - Service Center

Service Everyone was helpful and knowledgeable. The experience was great! I will continue to go to this dealership for buying a car and service needs in the f Everyone was helpful and knowledgeable. The experience was great! I will continue to go to this dealership for buying a car and service needs in the future. More

Disregarded what I said. Completely! Had my vehicle in for recall work. Hmm.. Since Oct will be the 1st year anniversary of owning my F150. I figured okay I have 8K thousand on it Had my vehicle in for recall work. Hmm.. Since Oct will be the 1st year anniversary of owning my F150. I figured okay I have 8K thousand on it now. Might as well have the tires rotated and the oil changed along with the recall work and have it serviced a little early because I was not going to be able to reach the recommended oil change mileage in Oct. Basically I was told when I purchased the vehicle. I will receive 1 year of FREE service. I figure two free oil changes and a tire rotation is considered Free and fair for the 1st year. I told them at the desk, " Yea it is a little early for the service but I figured I might as well take care of the 2nd oil change and tire rotation while the recall work is being done". The service clerk nodded his head and said yep. "Go sit over there or wherever and will let you know when your vehicle is done". So they said, "Mr. so and so your vehicle is ready". I am like okay cool! I go to the desk and found out I was charged for the oil change and tire rotation. Sir that will be 70.00. I am like what? This should of been free and I explained to her next month I will have had the vehicle for a year etc. I was taking advantage of my second free oil change for the promised 1 year of free service. What did I get out of her. Instead of looking into my concerns. She just shrugged her shoulders and pretty much sent me the body lanquage of OH WELL I guess. I was pissed off about it and paid the bill and walked out. A life long customer since 2004. NEVER AGAIN WILL I SET Foot in there. The staff was nice etc. but they pretty much ignored my concern. I am fine with paying. But if you tell your customer yeah, you will recieve 1 year of service for free. You better live up to it. If I am in the wrong or sir we can't do that because of .......... well explain that to me then. More

Sales is great! Service, not so much The only reason I’m still coming here is because of Matt and Carrie. Carrie provided an AMAZING sales experience when I purchased the car and was supe The only reason I’m still coming here is because of Matt and Carrie. Carrie provided an AMAZING sales experience when I purchased the car and was super low stress low pressure. 10/10 would go to her wherever she was in the future. Matt helped smooth out a situation with the service center. He went above and beyond to ensure I was taken care of. Great leadership and took care of the issue in a timely manner. That all being said... your service center is horrid. Didn’t know how to look for certain pieces of my warranty... didn’t bother to check into my certified pre-owned status... just told me it wasn’t there. I was also told, extremely sarcastically, that there is no such thing as a bumper to bumper warranty.. i don’t complain much, as I work in a customer service/sales environment, but be glad you have people like Carrie and Matt who FAR outweigh the negatives of your service center More

All is good. As always service was done in a timely manner and within the appointment time set. They are good at maintaining personal communication. Never an issue As always service was done in a timely manner and within the appointment time set. They are good at maintaining personal communication. Never an issue with any services done. More

Service Department Excellence Always so helpful and very friendly! I recommend this dealership to everyone I know. Service department is unbeatable in my opinion!! Excellent custom Always so helpful and very friendly! I recommend this dealership to everyone I know. Service department is unbeatable in my opinion!! Excellent customer service as well! THANK-YOU!!!!😄 More

Professional, Thoughtful and great listeners Dave at the service desk was exceptionally kind and thoughtful. He listened to my concerns, gave me a couple of options and ensured I had all the info Dave at the service desk was exceptionally kind and thoughtful. He listened to my concerns, gave me a couple of options and ensured I had all the information I needed to make an informed decision. He then introduced me to Barry in sales to purchase a new vehicle. Barry and Tom were both also very considerate and ensured I received the best deal possible. Much appreciation to the 3 gentlemen for being so professional and kind. More

40,000 Originally we were trying to schedule a service appointment as we were hearing a different noise in the vehicle. My husband made the appointment onli Originally we were trying to schedule a service appointment as we were hearing a different noise in the vehicle. My husband made the appointment online and said there were only general appointment offering so he chose the 40,000 mile check up which we were planning on doing. He put in the notes about the noise. When arrived was only able to be seen for 40,000 as that’s what he chose and that was great but didn’t get to be seen for the noise and that was our main concern. So only issue was that otherwise the gentleman helping with oil change etc was great!! More

drive to CR Luther ford because of it's reputation & service I make the trip to this Luther dealer because they have been honest and reputable in the work they do. Andy (I believe) may finally have resolved the I make the trip to this Luther dealer because they have been honest and reputable in the work they do. Andy (I believe) may finally have resolved the issue with my extended warranty and I appreciate his assistance without an appt, and Brandon was thorough explaining additional items that came up at quick lane More

Luther cares Went in for a repair on my company vehicle and Tom totally took care of the whole situation. He gave me a confidence in Luther made me feel like my t Went in for a repair on my company vehicle and Tom totally took care of the whole situation. He gave me a confidence in Luther made me feel like my truck repair really mattered. He took great care of me! He made me feel like this particular dealership isn't just there to make a buck but rather to serve the vehicle needs community. As a small business owner within the community it great to see. Thanks Tom for all your help! - Angie Savageau Realtor/Re/Max Agent More

Absolutely the Best!!! North Country Quick Lane is the BEST!!! Thanks to you all!!! I will always come to you for all my service needs!! Highly recommend to everyone!!! North Country Quick Lane is the BEST!!! Thanks to you all!!! I will always come to you for all my service needs!! Highly recommend to everyone!!! More