North End Mazda

I always feel well treated by staff at Mazda Service. They are professional, pleasant and good communicators. They are professional, pleasant and good communicators. More

Great people friendly kind quick turnaround on appointments car always clean kudos to a great team appointments car always clean kudos to a great team More

They are the best! I’ve been with them 5+ years and I’ve never had a bad experience! I’ve been with them 5+ years and I’ve never had a bad experience! More

Brought my mazda in for recommended service. Full circle inspection revealed the need for brakes, and an issue with the front axel. The inspection video was thorough with showing everything, and Full circle inspection revealed the need for brakes, and an issue with the front axel. The inspection video was thorough with showing everything, and the advisor I spoke with helped set up an appointment for the next day, as well as a courtesy vehicle right then so I wouldn't have to make another trip. They accept Affirm credit cards which is great for paying for the brake job, and the axel repair was under warranty. there was also another issue with a wheel bearing that was found while replacing the axel, and they went ahead and fixed that too which was amazing. Great service with thoughtful people. Definitely continually makes me glad I chose Mazda, and happy to have such a good service center near me. More

I’ve always hated the idea of buying a new car. Mark, with the assistance of Mike , really made buying the car a good, no pressure ,and easy experience. Thank’s Mark and Mike!! Mark, with the assistance of Mike , really made buying the car a good, no pressure ,and easy experience. Thank’s Mark and Mike!! More

Scheduled recall service weeks in advance, 9AM. Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I w Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I would return, I said likely after noon, figuring this would be plenty of time for an oil change and some software updates. Arrived back at 12:15PM and asked if my car was ready. Got attitude asking if I'd received a call, but I thought it absurd that a BASIC scheduled appointment would take 3+ hours. Car hadn't even been touched yet. Eventually got a base model loaner (Loaner is nice I guess, but, this was ultimately an extreme inconvenience and it's kind of wild this would even be needed for such a basic appointment.). Quoted ~2 hour wait. Killed an additional 2.5 hours, waiting for the call so as not to upset anyone. Get a call saying they're having trouble with the updates, might not finish today (WHAT????). Waited another half hour, get a call that the car will be ready by 4PM. 9AM to 4PM for an oil change and 3 software updates is the wildest thing I've ever heard. I wasted my entire day on a BASIC appointment. Got a "thank you for your patience" on my way out the door and that was all (I had no choice, you have my vehicle hostage). Still xxxxxx. By far the worst experience for a repair ever, and done more slowly than repairs by non-Mazda techs that required dropping the entire engine on a Mazda 3. The saving grace is I didn't have to pay for it, but I lost the day and would have rather gone to a quick lube place. Oil change. Software updates. 9AM-4PM. 7 hours. S E V E N H O U R S. Still xxxxxx. More

Always a 5-star experience with North End Mazda service. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. Collette and her team are top-notch. More

I'm not sure who Michael Pinto is. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Both were great. More

Got a great deal and got me in and out the door in under an hour ...I love this place! Ask about Mark!! an hour ...I love this place! Ask about Mark!! More

Collette and her crew are thoughtful, friendly and good communicators. I've always been pleased with North End Mazda's work on my car. communicators. I've always been pleased with North End Mazda's work on my car. More