North End Mazda

Really Great Car-Buying Experience I have purchased several cars in my lifetime but have never felt the need to write a positive review about a dealership. I can't say enough about the I have purchased several cars in my lifetime but have never felt the need to write a positive review about a dealership. I can't say enough about the staff at North End Mazda. They're not only friendly and knowledgeable but you can tell they actually care about what they do. More often than not, you feel like you are just fodder for a salesman's commission. It was the absolute opposite here. Mark was laid-back and honest from the get go. Not once did I feel any pressure to buy. He was attentive and informative when needed without being aggressive. I was able to test drive multiple cars without the typical yappy salesman sitting next to me making small talk when all I want to do is feel and hear the car. I drove 30 miles out of my way to check out a specific model at this dealership and although I ended up buying a different car, I could not be more happy. I would buy here again in a heartbeat. I got a great deal on a great car and drove away knowing that the "process" really can be pleasant. More

Not a typical experience this time (but they made it right) Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my poor experience, even offering to bring me a loaner car at work to save me a trip. The work is being done at this moment, but I am assuming it will be the same quality as I have been accustomed to in the past. Hopefully my bad experience was just a fluke, as it was definitely not what I would have expected from NE Mazda. Original review (Nov-8-2014): On my previous visit to NE Mazda (several months ago), I had a very good (probably the best) experience at a service appointment I have ever had. The manager and tech were very helpful and went above and beyond to make sure I had all the information I needed. At that time, they made me aware of an issue with my transmission pan, and suggested I get it replaced on my next visit. On (Tuesday) November 4, I set up an online appointment for (Saturday) November 8. While creating the appointment, I specified that I needed an oil change, a replacement headlight, and the aforementioned transmission pan. I did this because I knew the part needed to be ordered, and I wanted to give enough time for it to arrive. When I arrived at the dealership, the manager indicated that he had seen the note in the online appointment. A few minutes later, while I was waiting, he informed me that the part needed to be ordered, and it would be available in a few days. I told him that I live over 40 minutes away, and coming to this location wasn't exactly convenient for me, but I decided to do it due to my previous experiences. I requested that they complete the oil change and headlight repair. I don't understand the point of allowing a customer to specify details like this, only to ignore them completely. This is extremely frustrating to me. Skip ahead a few hours after leaving the dealership, when the sun was starting to go down. I turn on my headlights and don't see much of a difference from the day before. Upon inspecting the lights, I saw that the same light that I had reported as not working was STILL not working. I double checked my work order, and it clearly stated that the bulb was changed and tested. Additionally, the tech supposedly performed their "full circle service" inspection, which includes verifying the exterior lights are working. I called the dealership immediately to complain, but the service department had already closed. I will be calling them tomorrow to discuss this further. If it is convenient for me, I may return to the dealership to get the bulb fixed, but subsequent to that, I will not be returning to this location ever again. More

Wayne Brown is the best Both my son and I are extremely grateful for the outstanding assistance of Wayne Brown during this purchase at NorthEnd Mazda. Thanks for making this Both my son and I are extremely grateful for the outstanding assistance of Wayne Brown during this purchase at NorthEnd Mazda. Thanks for making this easy! More

Mark was Awesome! I went to North End Mazda over the weekend to see if they could help me get out of the car situation that I was currently in... I must say I was I went to North End Mazda over the weekend to see if they could help me get out of the car situation that I was currently in... I must say I was in a little bit of a pickle and didn't even know if buying a new car was even possible as I was very upside down. Mark was a "no bull shit" kind of guy and seemed to generally care. He didn’t just try to sell me a car... but evaluated the situation to make sure it was the best option for me... I couldn’t have been happier with the service! I would recommend Mark to anyone looking to buy a car! ZOOM ZOOM! More

Great experience when I had so little time to worry about it Excellent service including a loaner for the day. With my work schedule It made what seemed like a chore to me to be a very positive experience Excellent service including a loaner for the day. With my work schedule It made what seemed like a chore to me to be a very positive experience More

Great service experience Had to go in for my first oil change but ended up getting a flat tire. When I called to change my appointment and add the tire, they were very accomm Had to go in for my first oil change but ended up getting a flat tire. When I called to change my appointment and add the tire, they were very accommodating. When they couldn't get the tire that day but the next day they called me back and let me know. I had previously bought a tire hazard. They called the company and took care of everything! Everything went very smoothly, no problems whatsoever. I was very happy that I bought the car here and I am happy that the service that goes with the car is just as great! More

David was awesome!!! David went above and beyond! He was super knowledge on the Mazda 3! I picked it up the day before my birthday and he had a birthday balloon, cupcakes, David went above and beyond! He was super knowledge on the Mazda 3! I picked it up the day before my birthday and he had a birthday balloon, cupcakes, and a a bow on my car!!! Made me feel like the day was all about me! If it wasn't for him Im not sure I would of been as confident buying my car. Thank you David for being the best Saleman I've met this far!!!! More

The staff in every area is awesome Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy g Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy going there and buying a vehicle. The service department is friendly, knowledgeable and go out of their way to make sure you are completely satisfied. The people just make you feel at home and want to come back for other purchases and service. Cannot say enough good things about this organization. More

Great experience Was working with a total of three dealerships and quickly learned that north end Mazda was the dealer I was going to go with after talking to and deal Was working with a total of three dealerships and quickly learned that north end Mazda was the dealer I was going to go with after talking to and dealing with Mark Atkinson! Mark honestly is the best salesman that I have worked with to date, was very easy going informative and knowledgeable throughout the whole experience will definitely continue to do business with Mark and North End Mazda! More

Great Experience I felt very comfortable throughout the whole process. They were very flexible throughout and I never felt hastened or pressured to make a decision. I I felt very comfortable throughout the whole process. They were very flexible throughout and I never felt hastened or pressured to make a decision. I would recommend anyone in the market for a Mazda make their way to North End. More