North End Mazda

Great Service team determined to give their best For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in gettin For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in getting the work done and done well. For the times I have had to bring in my Mazda for other issues, the team has consistently been great at finding the cause and, not being content to just fix the immediate problem, run diagnostics to try to find the root of the issue at hand. As an example to the commitment of the team to service, There was also a time where the team went above and beyond by coming to me to help fix an issue on my car when my schedule did not permit me to bring my car in. More

Purchased Mazda CX-5 in May 2014 I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Ma I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Mark A. with my indecisiveness. I started looking at cars in December 2013 (mostly only because Mazda had a program where if you test drove or bought a vehicle they donated volunteer hours to nonprofits which I thought was pretty awesome). I had so many different SUV's and cars I was thinking about that it took me months to pick one. I explained at the outset to Mark that I had no intention to buy until later in the year and he was totally fine with that. He let me test drive the car without him which I think is HUGE. I feel kind of uncomfortable test driving a car with a salesman - trying to come up with random chit chat for the duration of the ride because I typically do more than just drive it up and down the street. Mark even offered after the test drive that if I wanted to take it out and do some errands some morning to get a better feel for it in action I could do that. I have NEVER heard of a dealership offering that before. I ended up researching and test driving the Sub. Crosstrek which I thought was too low to the ground, the Honda CRV which was also shorter and I didn't like how the dash was set in and I thought harder to read, the Toyota RAV 4 and the Hyundai Tuscon. Only Prime Toyota let me take the car out by myself and only on the 2nd trip after I told the dealership that Mazda/Mark let me do it so they gave one to me while I had my Yaris serviced. Due to the extraordinary number of recalls that occurred for my Yaris in spring of 2014 I ended up speeding up my research process. I probably visited Mark 5 times between December and the purchase as I tried to figure out pricing and trade in. He was always very honest and up front with me, even if it meant telling me things I didn't want to hear. He has the patience of a saint. Once I decided on the Mazda CX-5 we figured out they didn't have what I wanted in stock so he took down my specifications and researched for a few days to find what I wanted from another dealership so they could bring it up. I had intended to buy a 2014 but thanks to his work it ended up working in my favor to buy a 2015. He got me a great price on my trade in - on the higher end of the scale. So thankful for their help including Tom in finance. Also - I LOVE the car. Seeing as how this has turned into the endless winter and we are living a real life version of Frozen, I can't even begin to say how wonderful this car has been in the snow and everything Mark told me about it was true. LOVE this car and kind of love North End for helping me out with it. OH - also back in September I ended up with a nail in my tire and since it was my first visit they removed the nail and patched it for free and gave me a free oil change (I think they do the first one free for everyone). But I still appreciated it. More

Terrible Car Salesman (repost as previous in error) My thought of a good car salesperson is that s/he yaps constantly about how great the car is in the passenger seat during the test drive and will make My thought of a good car salesperson is that s/he yaps constantly about how great the car is in the passenger seat during the test drive and will make you purchase it even you don’t want it. Mark Atkinson is the exact opposite. He is an honest professional businessman that happens to be selling cars, understands and accommodates your needs, and will not pressure you to purchase anything that you do not want. I was moving to Massachusetts from other side of the planet looking for a limited model that was almost impossible to get in the US. After about a month of contacting dealers in the area, I found out that the most of the car salespersons have no respect for the customers and cannot be relied upon. They only want to know whether you can pay for the car and they want to have you commit in a day on over $30K purchase by giving you meaningless discounts, when they are not even certain they can deliver the exact car you want. I find it difficult to believe that these people are even in the business of selling cars, which is the second most expensive item you purchase in your life unless you are buying a boat. I found Mark and exchanged e-mails and Skype conversations with him for over 3 months, and I was finally convinced he is an honest person you can trust. He was timely and concise with his replies (even replies on his days off). I changed my purchase plans so many times during the period (Mazda to Subaru, different trims, different options, etc.). Mark was patient with me and found the car that I wanted, and after negotiating with his counterpart, he delivered the car on time (picked it up from a NY dealer over 250 miles away). There were some glitches, but Mark was open and honest about everything and I had him replace the damaged parts even after paying in full, gave me a free loaner during the service, and worked on the Christmas eve to deliver it and even gave me a full tank of gas upon visit. I even had him pick me up from 50 miles away as I had no other means of transportation, and I didn’t have to buy a GM Saturn (not sure if people remember the early 90’s TV ads, known for excessively annoying customer services), which I think are the ugliest cars ever made in the history of auto industry. If you are looking for an honest ethical business person that sells cars, Mark Atkinson is the person you will want to deal with I have been engaging in many business transactions to start a new life here. Unfortunately, Mark was the first person I did business with and I set my standards too high. Another thing is that he respects his customers and understands what the customers are paying and will work hard to meet your demands. I am not sure where he got his work ethics from, but someone has done a right job on him. I like the rest of the funky bunch at North End including Andy. The only area of improvement I wish for them is to give Mark the further authority to make engage in transactions so he does not need to run around to take up much of the customers’ time getting approvals. When a sales representative is assigned to a particular customer, s/he should have the appropriate delegation of authority to make the decisions in a timely manner. Anyway, very happy with the dealer. This is a repost due to original posted in the Subaru side. I started looking into Mazda then ended up buying a Subaru instead. More

Top-Notch Service !!!! I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule - which for a busy MOM of 3 with a full-time job and that also takes 3 classes a semester was GREAT! I spent no more than 45 minutes total once I brought my MAZDA CX-9 in to be looked at, this time includes how long it took them to FIX the issue! (I just needed a new filter!) Mike Maillet was the service rep that I had spoken to when I made the appointment, he was there when I came in for the appointment and handed me back the keys when it was done! Very friendly and helpful top-notch service! :) (Thanks Mike!) (Brandie T.) More

Very satisfied repeat customer I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the result. In autumn 2014 my sweet red car was crushed by a tree so I went back to NEM in November to buy a replacement. I had a great experience with David Worth, Jason Cote, Matt Lynch--and other personnel whose names I do not have. Their sales methods are clear and honest. And the car is a love. I recommend North End Mazda whole heartedly. More

A happy repeat customer I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do gi I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do give you time frames to address the issues. Mike always gives me an honest answer on what is best for me and my car on how to proceed. They are a company that I enjoy doing business with More

45 Minute Ride/bicycleseat@earthlink.net We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming eve We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming every time when the car needs service.. More

Phenomenal Experience! We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering fou We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering four cars (the ford fusion, kia optima, mazda 3 and subaru legacy). North End was the first dealership my wife and I went to. The attention was great; we were greeted with a friendly smile, and given the opportunity to drive multiple mazda 3s (the s and i models), as well as the Mazda 6. The cars were brought out for us and were pre-warmed. While we waited for the car to warm, they offered us beverages and allowed us to wait inside. We were given an overview of each car prior to heading out on our test drive, and Mark gave us the option of testing the cars out for as long as we wanted to get a good handle on their driving feel (which was a nice touch). In addition to the Mazdas, we were also able to test drive the Subaru Legacy and the Subaru Impreza, again without restrictions. Upon finishing our test drive, we were honest with Mark and told him that we were still in the research phase of the process, which he completely understood and welcomed. He told us to contact him at any time with any questions whenever we were ready to move forward (i.e. no pressure to buy right then and there) and he told us that he wasn't going to spam us with email or call us incessantly (which we appreciated). This attention to customer service was even more appreciated following our experience at other dealerships - at the kia dealership we visited, the sales person was extremely pushy, neglected to pay much attention to my wife as a customer (his attention was mostly focused on me - to the point where my wife wasn't even given his business card - completely off-putting to my wife) and then came straight out and asked what it would take for us to sit down and start the paperwork - even though we had told him we were not in it to buy the car that day and that we were still in the research phase; when we went to the Ford dealership, we didn't get the salesperson's name and he didn't even ask for ours, he just went and fetched the fusion we were considering - didn't even warm it up for us or bothered to walk us through the settings of the car). Unsurprisingly, we went back to Mark a few days later for a longer test drive of the Mazda. Again, Mark offered to have us drive the car for as long as we wanted, and we drove the car all over for at least an hour (highway, backroads, etc, to fully run it through the paces); once it was confirmed that we absolutely loved the 3's features and feel on the road, we started the purchase process. Again, Mark went above and beyond for us - the negotiation of the purchase price of the Mazda we wanted was uncomplicated - he even offered to show us the invoice for the car to show us how much the dealership payed for the car - again, a nice touch. We negotiated the car price to the invoice price, chose our color and options, and started to work the numbers, at which point Tom Liddle got involved (Who was also very helpful and easy to work with). We inquired about leasing rather than buying, to which they were most helpful as this was my first lease ever. They were upfront with the money factor, how putting a down payment or not would affect the monthly price, and so on. They answered all my questions about the lease, such as gap insurance, excessive wear and tear, the fee for extra mileage, etc. We agreed on a term for the lease that would work for our budget, and that was that. Over the course of the next 4 days, Mark was extremely responsive to my emails. And, although we originally told Mark that there would be no trade as we had other plans for my old car, in the end, we sold my old car to the dealership and that was a smooth process too, to which we got a value for my old car that was fair - we may have gotten a higher price if we shopped it around, but the convenience and ease of working with North End made up for the price difference. They cut us a check and now we have extra money in our pockets that we can use monthly to pay for our new Mazda, which we love. When we went to pick up our new car, Mark introduced us to the service department, told us about their Rewards program (which is a pretty nice additional benefit), and offered to help us from here on out with anything else he could assist with (service appointments, questions about the car, etc). They also offered to cancel the registration on my old car for free to save me the hassle of dealing with the RMV myself (priceless as MASS RMV is the biggest time suck in existence). Overall, extremely satisfied with the entire process; at no point did I feel like I was being swindled, taken advantage of, or tricked into a bad deal - Mark and his team were all very transparent throughout the entire process . Thank you Mark! More