North End Mazda - Service Center

I purchased a Mazda 3 in 2/09. It was my first Mazda and I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as a person not a number. The sales person I dealt with has since retired. His name was Frank, great guy. The service manager, Roger, will do anything he can to make you a happy. I have dealt with many service departments and always had to fight to get my car fixed right. Not here. Best service department I have ever dealt with. The manager, Roger, and his crew are top notch in every way. More

A couple weeks ago I went in for my 15k service. I arrived shortly before 8am - Roger had all my paperwork & the loaner car ready to go. I was out of there within 5 min. Car was ready ahead of the e arrived shortly before 8am - Roger had all my paperwork & the loaner car ready to go. I was out of there within 5 min. Car was ready ahead of the estimated time, and it was washed - nice! On the way home from vacation this past Tuesday we blew a tire (thanks Connecticut....). I called Roger to give him a heads up that I'd be by in the morning for a new tire. I dropped in @ 8am and they had the tire in stock and got my car right in. I was out of there within an hour. With both instances service is on-time and done right the first time. The prices are fair and the staff is honest. The customer service can't be beat. I recently moved an hour away but I still bring my car to North End Mazda because I know that's where I'll get the best service. More

Roger in service is always friendly and courteous. The dealings I have had with the sales and service staff make me feel like a valued customer. Employees I've dealt with over the years always remember w dealings I have had with the sales and service staff make me feel like a valued customer. Employees I've dealt with over the years always remember who I am and give a friendly nod or wave when they see you. More

I'm on my third Mazda. The people who work at North End have always been outstanding, professional, and fair. Roger & the rest of the service crew got me to 200,000 miles on my Protoge, and now I've just h have always been outstanding, professional, and fair. Roger & the rest of the service crew got me to 200,000 miles on my Protoge, and now I've just had my first oil change with my new Mazda 6. I feel as if I get the royal treatment every time I get my car checked! More

I went in for a routine oil change. When I cgot there, I had a couple of extra questions (tail light had gone out since making the appt; tires sounded funny). Roger took care of everything -even the "surpri had a couple of extra questions (tail light had gone out since making the appt; tires sounded funny). Roger took care of everything -even the "surprises" I'd brought with me. He offered a loaner since my extras would take longer than an hour to fix. Everything was ready before the appointed hour - including a surprise for me as he had the vehicle all washed and shined. I know Roger has a team working with him, so thanks to those guys too! More

Bought a Mazda 5 from this dealer a couple of years ago and I always bring the car in for service. Roger is great! He is nice and always has a smile. The service is very good and my car always drives great and I always bring the car in for service. Roger is great! He is nice and always has a smile. The service is very good and my car always drives great after a service appointment. Very good dealer and I would recommend anytime! More

I got my CX7 last September at NorthEnd and its one of the best decisions i've made! Everyone, especially ROGER, is so friendly and polite that i just can't help but recommend everyone i know to go there the best decisions i've made! Everyone, especially ROGER, is so friendly and polite that i just can't help but recommend everyone i know to go there because of their professionalism and helpfullness. They work with you and accommodate to your specific needs. They are the Mazda/Subaru dream team!! More

The Mazda service department works extremely hard to get what you need. I got a flat tire on my way to work and called Mazda because I can always trust them with my vehicle. They didnt have the tire in stoc what you need. I got a flat tire on my way to work and called Mazda because I can always trust them with my vehicle. They didnt have the tire in stock but called around and had it there by the end of the day. I was not going to make it before they closed and they didnt mind at all, they said we will be here. Not alot of places would do that. I couldnt thank them enough!!!!!! More

Roger is great!! Ive worked with other Service Consultants who have treated me like I dont know what I am talking about and try to sell me stuff that I dont need. Roger is pleasant and personable Consultants who have treated me like I dont know what I am talking about and try to sell me stuff that I dont need. Roger is pleasant and personable from phone calls to face to face contact. He knows that I have a tight work scheduled and is always willing to accommodate me in any way possible, even if that means staying later if I cant quite make it to the dealership before 5pm. Roger is always willing to go the extra mile to make a customer happy, and I know he's gone many miles for me because I'm probably his pickiest customer!! Roger is an asset to the already wonderful team at North End Mazda. Its always been a pleasure to work with North End and I always recommend it. Thanks!! More

Roger and his mechanics diagnosed the problem with the EGR valve, cleaned and replaced the valve;-- and our '03 Protege is running great. Thank you for timely, reliable and friendly service. We will be EGR valve, cleaned and replaced the valve;-- and our '03 Protege is running great. Thank you for timely, reliable and friendly service. We will be back and will recommend you to our friends. More