North End Mazda - Service Center

Great experience...could have been a disaster! We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be rep We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be replaced and covered by an extended Mazda warranty to cover the TSB. Worked with Mike Maillet- he immediately put me into a loaner CX-9 and sent me on my way. Mike did a great job of making this part of the transaction painless. The next day I get a call that the failed differential also destroyed the transmission and a new one would have to be ordered and it would take a couple of weeks to come in. Bracing for the worst, I asked Mike "Ooookaaayy...so where does that leave me?" His response: "That leaves you driving our CX-9 until your new differential and transmission are installed at no charge to you." I couldn't have asked for a better answer. Mike did a great job keeping me in the loop, and my CX-9 was returned and has been fine. The icing on the cake is the fact that the lower part of the front fascia had been pushed in by a snow bank. When we got home, we noticed that the tech at North End Mazda had pushed it back out/reset it for us, at no charge. Great store- highly recommended. More

Great Service team determined to give their best For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in gettin For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in getting the work done and done well. For the times I have had to bring in my Mazda for other issues, the team has consistently been great at finding the cause and, not being content to just fix the immediate problem, run diagnostics to try to find the root of the issue at hand. As an example to the commitment of the team to service, There was also a time where the team went above and beyond by coming to me to help fix an issue on my car when my schedule did not permit me to bring my car in. More

Top-Notch Service !!!! I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule - which for a busy MOM of 3 with a full-time job and that also takes 3 classes a semester was GREAT! I spent no more than 45 minutes total once I brought my MAZDA CX-9 in to be looked at, this time includes how long it took them to FIX the issue! (I just needed a new filter!) Mike Maillet was the service rep that I had spoken to when I made the appointment, he was there when I came in for the appointment and handed me back the keys when it was done! Very friendly and helpful top-notch service! :) (Thanks Mike!) (Brandie T.) More

A happy repeat customer I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do gi I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do give you time frames to address the issues. Mike always gives me an honest answer on what is best for me and my car on how to proceed. They are a company that I enjoy doing business with More

45 Minute Ride/bicycleseat@earthlink.net We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming eve We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming every time when the car needs service.. More

Thank you J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. Thank you. Katerina. More

Christmas Surprise Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! More

Look forward to going to the dealership Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answe Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answer all your questions thoroughly and truthfully. They are friendly and they really listen to what you have to say! Their work is spot on, and they will not make you do anything that's not needed. I've tried other mechanics and always find myself circling back to the dealership so that they can fix the mistakes. They've saved me more than once, and I am forever grateful. I highly recommend this dept. for all your service needs! More

Hassle-free service and scheduling thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. More

Awesome Service I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it l I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it looked at the same day thanks to Mike Maillet in Service. Steve was the mechanic who took a look at the work, assessed it, patched me up so I could drive while I waited for the part to come in. I was able to get it fully repaired within a few days. The service and people at North End Mazda are top notch. I would recommend to anyone. More