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North End Subaru

Lunenburg, MA

4.9
1,223 Reviews
North End Subaru is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 350 New and Pre-Owned cars, Certified Service Technicians, and much more.
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757 Chase Rd

Lunenburg, MA

01462

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Showing 1,223 reviews

January 22, 2021

Nothing but great things to say about this dealership! Jason C. is the main reason we keep coming back but the dealer as a whole is tops. More

by PHENDLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Cote, Josh Machado, Brian Gonynor, Matt Rondeau, JJ Oneal, Jason Rife
January 21, 2021

My first time buying a car on my own and everyone made it a pleasant experience. Thank you Bob and Tom I love my new blue forester More

by Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

First I did not appreciate being sent to a website to make a service appointment. Website did not have proper service option. Calling service number sent me to voice mail, only calling the main business More

by DLMONACO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Rondeau
Feb 06, 2021 -

North End Subaru responded

North End Subaru responded on 1/21/21 4:07 PM Hello Mr. Monaco, My name is Jason Cote, and I am the General Manager here at North End. I have been with the company for over 12 years, and over those years, I appreciate the honest feedback we receive from our customers, whether good, bad or indifferent. Thank you for taking the time out of your day to discuss your experience with us at North End. It is people like you that give us the opportunity to help make our dealership better than it was yesterday. I would like to apologize for the lack of human presence you received in trying to set up your first appointment with us at North End. What should have been a smooth process for you to accomplish, based on your description, was less than that, and for that I am sorry. I also appreciate the areas that you outlined in your review for us as "areas of improvement". I will be personally meeting with the departments involved to ensure that processes are in place to ensure that this does not happen to you again, but also to any of our valued customers. If you would allow it, I would love to speak to you about your experience. If you have any other input I want to hear what you have to say, and I would love the opportunity to make it right for you. I have placed my contact information below. Sincerely, Jason Cote General Manager North End Subaru jcote@northendsubaru.com 978.582.4911

January 21, 2021

North End Subaru is a great dealership to both purchase and have your car serviced. Customer service is excellent in explaining work to be done and at pick up customer service goes over the details of the More

by TRACGV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado, Matt Rondeau, JJ Oneal
January 21, 2021

Prompt and friendly service. I got a free car wash too. X x x x x x x x d x x x d d More

by UNOFAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rondeau
January 18, 2021

I worked with the Mazda dealership and they were great. Understanding and easy going. It was a pleasure getting my new car through them from test drive to closing More

by graemelambert1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
January 18, 2021

Rob was very friendly, helpful and easy to work with. We appreciate all his help! He made everything go very smoothly. Thank you to Rob! More

by mpnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Liddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Rob Laflamme
January 15, 2021

Love this place! they are always polite, helpful and fast! They are honest and review all repairs before servicing. I take my forester here everytime. They have COVID protocols in place I felt safe in t More

by S.KOVACS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado, Matt Rondeau, JJ Oneal
January 14, 2021

They are kind, helpful. Good sense of humor. Timely. They are very willing to talk about what's going on with the car as well. More

by MARYA_FM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado, Matt Rondeau, JJ Oneal
January 14, 2021

Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. Good service. More

by CHRISELMER75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
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