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North End Subaru - Service Center

Lunenburg, MA

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252 Reviews

252 Reviews of North End Subaru - Service Center

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November 12, 2020

Excellent customer service! The service was fast and i was very pleased with the outcome. The waiting area was very comfortable and i will be visiting again. More

by JTBRONX29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Oneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Brand new WRX scratched up rocket panel and hood after service. Had to fight with managers to have them accept those were not there before I brought the car. Also had an appointment to put tires on spec More

by aminezzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JJ Oneal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Matt Rondeau
November 12, 2020

While driving on Veterans Day my tire had a nail puncture. Fortunately I was close to North End Subaru, drove in without appointment, they were very helpful, fixed the tire within one hour, and wou More

by PPRZYBYLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Oneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

Tom took our car in to look at it in a timely fashion, had it analyzed and, after finding that it needed a lot more work than expected, set it aside and called to discuss it with me. More

by DCRAMM1124
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tom
November 12, 2020

Prompt, courteous service. They covered all the points I needed at the quoted price and the car was ready as expected. Can’t beat that!! More

by CPL582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
November 12, 2020

Everyone I have been in contact with from the time I bought my Forrester 7+ years ago (both in sales and service) has been friendly ,knowledgeable, respectful and helpful. More

by WOJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
November 12, 2020

good experience, fast service and reliable,, good attitude.. nothing more needs to be said this dealership Is rated triple A, friendly and professional In their service, More

by jjtesta1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ Oneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Babineau, Josh Machado, Matt Rondeau
November 12, 2020

Fast and courteous service, as always. Wait time was typical for services done. Cost effective when compared to drive-thru service center, but you get factory trained folks with the right parts, fluids More

by MJDICOLOGERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Waite
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Oneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado, Jason Rife
November 07, 2020

I have purchased 3 cars @ this dealership, over the span of 15 years. I would not go anywhere else. JJ, the service manager, is second to none. He, & his staff, go above & beyond, to ensure you are well tak More

by Nicklindasue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Oneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Machado
May 15, 2020

Outstanding Parts experience Mr. Andrew Turner Did all the work, answered my questions, and made my customer experience a great one. Andrew understands World Class Service and he More

by mgushue275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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