North Hollywood Toyota

They added windshield wiper fluid, didn’t check it because that’s outside the scope of their coupon, could only do a ‘visual’ inspection. Failed to note there’s a leak. Customer rep came outside and f because that’s outside the scope of their coupon, could only do a ‘visual’ inspection. Failed to note there’s a leak. Customer rep came outside and from several feet away noted (visually) a hole and leak. Instead of apologizing rep (Alex) had an attitude “what do you want me to do about it?” I guess if you use a coupon (from them) you get crap service. They’re going to hope you don’t notice an error instead of just informing you, so you can decide what to do. More

Paul Carrasco is a gem. His team is always courteous, helpful, and efficient. I never go anywhere else. His team is always courteous, helpful, and efficient. I never go anywhere else. More

Generally a good experience and things moved quickly. Mats should come standard in every vehicle for the prices we are paying. Had to order and pay for them after my vehicle purchase and go back to the d Mats should come standard in every vehicle for the prices we are paying. Had to order and pay for them after my vehicle purchase and go back to the dealership twice because the incorrect mats arrived the first time. The Parts department rep was very courteous and this was an error on the Toyota website, not by an employee. More

Paul nieves is friendly, great communicator and is motivated to get you in a brand new car providing the best and fastest service. I Recommend him his the best. motivated to get you in a brand new car providing the best and fastest service. I Recommend him his the best. More

The sales department here are liars and bad. But I love the service department t But I love the service department t More

Paul in Service was great give him a raise & lower the prices, yeah yeah yeah prices, yeah yeah yeah More

On the one hand, they didn't find the usual repair that comes in around $250, which was nice. On the other hand, the car was ready and I was sitting right there and nobody told me because I had turned off comes in around $250, which was nice. On the other hand, the car was ready and I was sitting right there and nobody told me because I had turned off the text after I got the usual I want to buy your car text. More

I went to your service department because I wasn't comfortable with my only experience at Keyes on Van Nuys. I had a good experience at your place with your associate, Paul and I look forward to cont comfortable with my only experience at Keyes on Van Nuys. I had a good experience at your place with your associate, Paul and I look forward to continuing to bring my car to your place for future service. More

I had a perfectly wonderful experience from end to end, thank you. I am a repeat customer. And i intend to use them again if/when necessary. thank you. I am a repeat customer. And i intend to use them again if/when necessary. More

Enjoyed my interaction with Russ in service dept. Ultimately, I didn't get my repairs done - the cost was reasonable, but I turned it down. (KBB < repair cost). Will bring any Toyotas here in the f Ultimately, I didn't get my repairs done - the cost was reasonable, but I turned it down. (KBB < repair cost). Will bring any Toyotas here in the future. More