North Park Toyota of San Antonio

Sales great, service needs work. Purchase of new vehicle was a good experience overall. But, when I brought my vehicle for 6 month service and zaktek application I worked with a servi Purchase of new vehicle was a good experience overall. But, when I brought my vehicle for 6 month service and zaktek application I worked with a service rep who seemed put out by my visit. Even though I called and made an appointment he indicated that they did not do zaktek service on Fridays. Why I wasn't told that when I made the appointment is a mystery. I reminded the rep that I drove 150 miles for this appointment and it would be extremely inconvenient to return for it. He finally, grudgingly, agreed to have it done. After a 3 hour wait for an oil change and zaktek service, I could tell that it was a rush job. Despite what North Park says, zaktek is only a wax job. The wax removal or "buffing" was hit and miss. I had to complete the job when I returned home. As I said, the purchase of my vehicle was pleasant. My sales rep was patient and not pushy like some salesmen can be. I would give my sales experience a 5 star rating but balance with my dissatisfaction with my service visit I can only give them an overall rating of 3 stars. More

"Connie" sales and "Robert" Finance, Great Service From the moment I spoke to Connie, she was very helpful and always had answers to my questions and didn't leave me waiting being that It was an out of From the moment I spoke to Connie, she was very helpful and always had answers to my questions and didn't leave me waiting being that It was an out of town purchase. Very smooth purchase, Both were very knowledgeable in their department and extremely helpful. I loved my car shopping experience. I LOVE my new vehicle. Very courteous employees. More

Star Treatment Each time I have gone to North Park Toyota, I walk away a completely satisfied customer. And, it starts with my salesman, Albert Uribe. Just love how Each time I have gone to North Park Toyota, I walk away a completely satisfied customer. And, it starts with my salesman, Albert Uribe. Just love how he lets me assume the lead while he guides me to a best negotiation and selection. I will keep returning to them. We are "family" now! More

Excellent Everyone was knowledgable. Fast, friendly, honorable. Appreciated the timeliness. Will look forward to continuing to bring my vehicles for the very be Everyone was knowledgable. Fast, friendly, honorable. Appreciated the timeliness. Will look forward to continuing to bring my vehicles for the very best service. Thank you. More

First purchase from North Park My experience with North Park Toyota was great! I worked with Wes and Ramsey. I did everything by phone and the process couldn’t have been easier. Whe My experience with North Park Toyota was great! I worked with Wes and Ramsey. I did everything by phone and the process couldn’t have been easier. When my Tundra was delivered to my door, Mark did an amazing job going over the paperwork with me and the truck - showing me I was getting everything I was promised. When it’s time, I’ll definitely buy from them again and I will refer anyone who’s looking for an easy and honest process. More

customer seervice Mr. Cip Sierra and Mr. Scott Christian Contreras were very helpful and made our shopping experience very pleasant. they went out of there way in answ Mr. Cip Sierra and Mr. Scott Christian Contreras were very helpful and made our shopping experience very pleasant. they went out of there way in answering all our questions. More

Strive for customer service! I have always serviced my vehicle here and never disappointed. Martin went above and beyond to help and answer all my questions without hesitation. Un I have always serviced my vehicle here and never disappointed. Martin went above and beyond to help and answer all my questions without hesitation. Unfortunately you don’t get that kind of help everywhere anymore. This is the reason I keep coming back. More

Service with a Smile From the time I called to make appointment to the time I picked up my vehicle I was given promptness, courteousness, and updated all with a smile. From the time I called to make appointment to the time I picked up my vehicle I was given promptness, courteousness, and updated all with a smile. More

Excellent Salesman, very knowledgeable This was my first purchase of a Toyota vehicle at Norh Park Toyota. I have been buying Toyota vehicles since 2000 from another dealer I was trading a This was my first purchase of a Toyota vehicle at Norh Park Toyota. I have been buying Toyota vehicles since 2000 from another dealer I was trading a 2011 Highlander Limited and was looking to purchase a 2018 Highlander. I was very unhappy with what another dealer was giving me as a trade in as my 2011 was in excellent condition, so I decide to try North Park so I wouldn’t have to continue driving across town. Ozzie, their salesman was extremely friendly, very knowledgeable and very patient with all my questions. I was very happy with the trade in and agreed on the sale that very same day. I was given a loaner so I wouldn’t put more miles on my car as the new car had to be brought from another location ( didn’t know if it was in another state or what). There was a small problem with the side molding they had ordered for me and the car was not ready for pickup when I went in to sign papers. No problem, the car was delivered to my residence the very next day by a very nice young man, Eugene Garcia, who went thru all the features in the car and even programmed my gate opener. We had problems programming my garage door as it has old equipment but that was ok. Would I buy another car from North Park, DEFINITELY. Would I recommend Ozzie DEFINITELY. The General Mgr, Merle Gothard, spent about 15 minutes speaking to me regarding many subjects, including family, San Antonio and of course his experience with Toyota. All round, a very great experience for my first buy with North Park Toyota. More

went well this time service this past visit went well this time , no issues to report . fred and Isaac are an excellent park of this organization, thanks I will continue service this past visit went well this time , no issues to report . fred and Isaac are an excellent park of this organization, thanks I will continue to come around More