North Park Toyota of San Antonio

North Park Toyota of San Antonio responded

We are happy to hear about your recent visit with us! It is wonderful to know that Nate kept you informed throughout the service process and that Miriam made your time in the showroom feel relaxed and pressure-free. Experiences like yours are exactly what we aim to provide every customer who walks through our doors. Thank you for taking the time to share this, and we look forward to seeing you again.

North Park Toyota of San Antonio responded

We are sorry to hear about your experience and understand your frustration. We regret that your visit did not meet the standard of care that we strive to provide, and we would welcome the opportunity to learn more about what happened. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

greeneterrance92 responded

I arrived at the dealership at my scheduled appointment time for the Zaktek application. When I arrived, I asked the Service Manager whether my vehicle needed to be cleaned beforehand since it had not been recently washed. He told me they could have someone wash it for approximately $35. Although I was not aware there would be an additional charge, I agreed to pay it if necessary so the Zaktek service could be properly completed. The service team took my vehicle, and I returned approximately four hours later to pick it up. As soon as I saw the car, it was immediately apparent that it had not been washed. There was still visible dirt and grime across the vehicle, making it impossible to believe that the Zaktek application had been performed at all. Anyone looking at the vehicle could clearly see that the expected service had not been completed. When I brought this to the attention of the service team, it was clear to everyone involved that there was an issue. I was then asked to return the following Friday to have the service completed, requiring me to make another trip to the dealership and take additional time away from work. My primary concern is that completed services should be inspected and verified before a vehicle is returned to the customer. In this case, even a basic visual inspection would have shown that the vehicle had not been properly serviced. More importantly, I was provided paperwork indicating that the Zaktek application had been completed when the condition of the vehicle ssuggested otherwise. Documenting a service as completed when it was not actually performed is a serious concern and should be investigated.

North Park Toyota of San Antonio responded

Your feedback is incredibly valuable to us, and we are glad to hear that the service on your vehicle was completed faster than expected. We understand that waiting during check-in without an appointment can feel like a slow start, and we appreciate your patience through that process. It means a lot to know that the overall experience left you with a positive impression, and we look forward to seeing you again next time.

North Park Toyota of San Antonio responded

We are concerned to hear about your recent visit. This is something we take seriously, and we regret that your experience left you feeling this way. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are pleased to hear that your visit went so smoothly. A fast greeting, clear communication, and a clean, comfortable environment are things we work hard to deliver every day, so it means a lot to know those efforts came through during your time with us. We hope to see you again the next time you need anything.

North Park Toyota of San Antonio responded

We are pleased to hear that your visit went so smoothly. A fast greeting, clear communication, and a clean, comfortable environment are things we work hard to deliver every day, so it means a lot to know those efforts came through during your time with us. We hope to see you again the next time you need anything.

North Park Toyota of San Antonio responded

We are thrilled to hear that we were able to take care of you quickly and get your truck back on the road without any hassle. Being easy to reach and ready to help when it matters is something we take seriously. Thank you for sharing your experience, and we look forward to seeing you next time.

North Park Toyota of San Antonio responded

We take all feedback seriously, and we understand your frustration. We would welcome the chance to learn more about your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you for bringing this to our attention. We're sorry to hear that your experience did not meet your expectations, and we understand your frustration. we take feedback like yours seriously and would welcome the opportunity to learn more about what you encountered so we can better understand your experience. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are glad to hear that your car buying experience was a fantastic one! It is great to know that Eddie was responsive and handled whatever came up along the way. We will be sure to pass along your kind words to him. Thank you for taking the time to share your experience, Shayne, and we hope you are enjoying your new car!