North Penn Mazda - Service Center

North Penn Mazda responded

Thank you for the kind words! 🙌 We're so glad to hear that our service team kept you in the loop and that the loaner car made things easier. Our staff takes pride in providing a smooth and friendly experience every step of the way! 🚗💨 Thanks for choosing us — we look forward to seeing you again down the road! 😊

North Penn Mazda responded

Mr. Connelly, Thank you again for taking the time to speak with me on Monday. I sincerely apologize for the miscommunication you experienced during your recent visit. At North Penn Mazda, customer service is our top priority, and I understand that we fell short of your expectations during your first experience with us. After reviewing your visit and our conversation, it’s clear that while we did perform the services you requested, we failed to communicate them to you effectively. For that, I truly apologize. I hope you'll consider giving us another opportunity to service your vehicle and experience the level of care and professionalism we strive to provide every customer. If there’s anything further you’d like to discuss, please don’t hesitate to reach out to me directly via phone or email. Thank you once again for your time and understanding. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you so much for the 5-star review! We're thrilled to hear that your experience with our Sales, Finance, and Service teams was excellent across the board. At North Penn Mazda, we truly value your time and are committed to providing courteous, efficient, and top-quality service every step of the way. We appreciate your support and look forward to welcoming you back again soon!

North Penn Mazda responded

Hi there, Thank you for the great review! We're thrilled to hear the process was smooth, the price was right, and that our team could quickly respond and secure the incentives — even before the vehicle arrived on the lot. We truly appreciate your business and hope you're loving your new Mazda! Best regards, The North Penn Mazda Team

North Penn Mazda responded

Hi Ron, Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our service team — including Wil, the loaner desk crew, and our cashier — made such a great impression. Your recommendation truly means a lot to us. We appreciate your trust in our team and look forward to seeing you again for future Mazda service needs! Best regards, The North Penn Mazda Team

North Penn Mazda responded

Mr. Tillman, As I mentioned prior to the return of your vehicle, we were unable to replicate the connectivity issue you reported. I personally conducted an extended test drive with my phone connected to the vehicle’s system, and at no point did the connection drop. Based on our findings, the issue appears to be external in nature and not related to a malfunction of the communication module. Typically, if the module were faulty, simply disconnecting the phone from the cord would not resolve the issue. In accordance with Mazda’s policy, we are unable to install replacement parts unless a fault code is present or the issue can be duplicated during our inspection. If you would like to discuss this with me further, please contact me at 267-956-1160 or amanda@northpennmazda.com. Sincerely, Amanda Young North Penn Mazda Service Manager

North Penn Mazda responded

Thank you so much for your kind words and continued trust in our team! We're thrilled to hear that Wil provided excellent service and kept you well-informed throughout your visit. It means a lot to us that you've chosen North Penn not just for service but also for two vehicle purchases — we're honored to have earned your business. We look forward to serving you again in the future! 🚗🙌

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that our team provided a friendly experience and clear communication on your service and costs. We truly appreciate your continued trust in North Penn Mazda and look forward to seeing you again for all your future visits!

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear you had an exceptional experience and truly appreciate your recognition of our team's professionalism. We look forward to welcoming you back again soon—thank you for choosing us! 🙌