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North Penn Mazda - Service Center

Colmar, PA

4.8
1,989 Reviews

1,989 Reviews of North Penn Mazda - Service Center

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August 31, 2021

Best experience I ever had. Super clean facilities. Everyone treats you like family. Very aware of Covid I was very comfortable. Doesn’t get any better. More

by YOBO35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Service was done exactly as needed. The shuttle driver Tom was pleasant and safe. Nice and efficient staff. Would recommend to others. Thank you very much. More

by Jmbresq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom the shuttle driver., Mike Fontaine
August 27, 2021

I appreciated they worked with me in assisting since Falkner mazda not available. Not same service though. Felt rushed. Will stay with Faulkner in the future. More

by Blue mazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Blue mazda responded

I was a customer from Faulkner mazda. Their acility was inoperable due to storm. North Penn matched their price for nav card. Greatly appreciated but the person who helped me had to leave unexpectedly. The other service rep was left with everything. I believe the service manager should have assisted him since she approved everything. At Faulkner the service manager is more involved with his team. North Penn is closer but I would travel to Feasterville for the extra service.

August 27, 2021

North Penn Mazda always gives excellent customer service! The dealership is nicely renovated. The service provided was completed earlier than the expected length of time. More

by ASHby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2021

Disappointing customer service Will seriously consider Disappointing customer service Will seriously consider not ever using them again despite buying my car there. Concentrate on getting the cars done n More

by PEGGY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

North Penn Mazda responded

Dear Peggy5, Thank you for taking the time to share your comments and feelings about your recent service visit. Even though your comments did not shine a positive light on your experience, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Amanda Young Service Manager 267-956-1160 amanda@northpennmazda.com

August 23, 2021

Great service and support. Shout out to Wil for always being cheerful. Did a great job of finding a time to get my car in for an oil change. Appreciated the car wash More

by DTWHITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2021

Great job both mechanics, service and the tech you use. mechanic was hard to understand in the video. He did a great job but he needs a louder michrophone More

by TIM@PTENGINEER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2021

North Penn Mazda is a great dealership. Everyone there is always very helpful!I mostly deal with the service department. Will Jones and Amanda are always there for me! More

by DIDOMENICONJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2021

Service representative (Caitlyn) was great. Very nice and helpful. Work was completed quickly. Dealership has a very nice waiting area. Was quite pleased with the experience. More

by JOHN.BELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2021

Nice people. Video of work needed is a nice touch. Easy service Dept to work with. Pretty good about time estimate to get your car back. More

by YKIM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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