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North Penn Mazda - Service Center

Colmar, PA

4.8
1,989 Reviews
Call Service Center (215) 822-1361

1,989 Reviews of North Penn Mazda - Service Center

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March 31, 2020

Overall, I've been happy. Yesterday,my check engine light was on. I was charged $145.00. All that was needed was a $2 piece More

by JDBLB
Recommend Dealer
No
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2020 -

North Penn Mazda responded

Donna, Thank you for taking the time to share your experience with us. Catie spoke with you about the diagnostic at the counter when you came in and you authorized the technician to perform the work. I can understand your frustration with the price of the diagnostic on the CX5, however the technician had to follow a diagnostic procedure as per Mazda to determine the problem. The technician found that there was no communication with the PCM (Powertrain Control Module) when he brought the vehicle into the shop. There are numerous reasons as to why this could be such as a wiring issue, a module failure itself, damage caused by a rodent or in your case a fuse. The technician checked power to the module as well as the ground to the module. He also inspected the wiring to the module to ensure there was no damage. After he determined that the fuse had blown and he replaced the fuse, he needed to verify there were no possible shorts in the power circuits that caused the fuse to blow. I know that it seems like an easy fix, but had he not done all of the proper inspections and diagnostics he wouldn't have found that the fuse was blown and there may have been an underlying issue that wasn't found causing the concern to occur again once you left. Again, the technician took the time to ensure that your vehicle was fixed correctly and safe for you to drive. If you would like to discuss this any further please contact me at 267-956-1160. Amanda Young-Service Manager

Apr 15, 2020 -

North Penn Mazda responded

Donna, Thank you for taking the time to share your experience with us. Catie spoke with you about the diagnostic at the counter when you came in and you authorized the technician to perform the work. I can understand your frustration with the price of the diagnostic on the CX5, however the technician had to follow a diagnostic procedure as per Mazda to determine the problem. The technician found that there was no communication with the PCM (Powertrain Control Module) when he brought the vehicle into the shop. There are numerous reasons as to why this could be such as a wiring issue, a module failure itself, damage caused by a rodent or in your case a fuse. The technician checked power to the module as well as the ground to the module. He also inspected the wiring to the module to ensure there was no damage. After he determined that the fuse had blown and he replaced the fuse, he needed to verify there were no possible shorts in the power circuits that caused the fuse to blow. I know that it seems like an easy fix, but had he not done all of the proper inspections and diagnostics he wouldn't have found that the fuse was blown and there may have been an underlying issue that wasn't found causing the concern to occur again once you left. Again, the technician took the time to ensure that your vehicle was fixed correctly and safe for you to drive. If you would like to discuss this any further please contact me at 267-956-1160. Amanda Young-Service Manager

March 12, 2020

First rate service from respectful responsive and capable personnel in all departments I’ve dealt with so far. I highly recommend this dealership. Worth driving the extra distance. More

by JIM
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid, Tim Sheehan
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Apr 01, 2020 -

North Penn Mazda responded

Thank you Jim for taking the time to share your experience with us. We look forward to seeing you at your next visit!

March 09, 2020

The employees I dealt with were very nice and efficient. Even with construction the service department was easy to locate. It was a pleasant experience. More

by JKAYS77
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2020 -

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and are glad to know that we have done our job with redirecting customers to our temporary location. We look forward to seeing you at your next visit.

March 09, 2020

Always a good experience when I take my car in for service or oil change. I am in and out in a jiffy. Place is always clean More

by Ljb2148
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 03, 2020

Quick, great, affordable and honest. Customer service informed me of the status of my vehicle the whole time. I would definitely recommend North Penn Mazda. More

by ERIC76210
Recommend Dealer
Yes
Employees Worked With
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2020 -

North Penn Mazda responded

Thank you Eric for sharing your experience with us. We appreciate you taking the time to share this feedback with us. We look forward to seeing you at your next visit.

March 01, 2020

The service department is always great. They provide fast and friendly service each time I’m there. They take very good car of me and my CX-5. More

by AFIELDER2
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2020 -

North Penn Mazda responded

Thank you Allison for sharing this feedback with us. Our goal is 100% customer satisfaction and it seems as over the years we have achieved that goal with you!

March 01, 2020

Great service for a great car. Can’t wait to see the new and improved building under construction. I do all my car service at north penn More

by rtsbuzz
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team. We will be sharing your feedback amongst our team.

February 27, 2020

Very quick service, comfortable waiting room and very friendly associates! I highly recommend North Penn to everyone. And a free car wash coupon was unexpected. Thank you so much! More

by Maureen
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2020 -

North Penn Mazda responded

Thank you Maureen for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you at your next visit!

February 26, 2020

Wonderful attention and I even had a beautiful loaner Mazda. Very caring and professional. Even the young man who took my payment was nice. A well run , clean organization. The owner should give everyone More

by maryanngross
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service man who presented video very cool. and the. sweet young lady who presented me with loaner Mazda. l
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Apr 01, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience MaryAnn! We appreciate the feedback and look forward to continuing our relationship in the coming years. We will be sure to invite you to the Happy Hour :)

February 26, 2020

As has been the case in past visits for service, the car was taken at the time promised, and the work was completed in the time estimated when I called to schedule the appointment. Wil Jones kept me advise More

by GJSCOPINICH
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

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